Dairy Queen Grill Chill - Newark

Have been coming for 22 years. Customer service has definitely improved. Food is always fresh and hotIce cream always tastyMy 2 frenchies love a good pup cup

Honestly was hoping for better.Limited ice cream options and we were after some desert.On top of that, personnel seemed confused and uncoordinated. The ice cream counter was a MESS!For ice cream we will go to UD Creamery.

We have never had a bad experience until our latest visit.On February 20, my dad and I took an hour-long lunch break at DQ. We get that lunchtime might be hectic and there can be a wait, but I'd still like to be in, place our order, and receive our food in less than 15 to 20 minutes. The woman in front of us was backing everyone up and slowing down the line with her ten distinct orders. With only one cashier, it took us more than fifteen minutes to place the order. Other employees did not approach to ring people out, despite acknowledging the line, which resulted to the line getting longer.We eventually placed our order, but because our lunch break was about to finish, we had to order takeout after waiting for our food for almost twenty minutes. The traffic through the drive-through was flowing more quickly, and those customers were receiving their meals far sooner than those seated in the dining room. The drivers for DoorDash and Ubereats were also picking up their food more quickly. The drive-through and food deliveries should not take priority over the dining room.We were also ripped off. When we returned to work, we discovered we did not get what we paid for. I ordered the popcorn shrimp combo, expecting a larger portion than the three that I saw in the menu photo, which appears to have at least ten or more pieces. Cocktail sauce was also supposed to be included, but I didn't need it for my three pieces of popcorn shrimp. My dad ordered the backyard burger ranch combo with onion rings and a soft drink (valued at $11.39) but received only a double cheeseburger and onion rings. After lunch, I still felt really hungry, so I had to DoorDash another meal to get me through the remainder of the day. Also, the Coca-Cola Freestyle machine was empty and running low, so there weren't many selections available.Although we had to rush back to work because of limited time, I wish we had checked our order for accuracy before leaving.Since I don't want to complain, I wasn't going to write a review, but I won't stand for being taken advantage of. We are unable to even seek a reimbursement because we never even received our receipt. These days, money is hard to come by and everyone is struggling, but I expect to get what I paid for.Although I haven't directly worked in fast food, I do have more than 20 years of experience in customer service, so I do know how things should be managed.I've never had a problem with the location before, and we've always gotten in and out without any issues at all. I'm not sure if there was a staffing turnover, inadequate training, and/or they were simply short-staffed.Do better DQ. Do better.

The food and service was amazing for me and my friend, the inside was disgusting tho, some of it might be because of its age but the tables, seats were dirty.

I stop here every Friday as a treat for my son. He loves the #12 and claims their fries are better than McDonald'