Chipotle Mexican Grill - Newark

This has usually been my go-to restaurant, but I have to say, this experience was totally unacceptable. I can't believe this was actually served to me. Are you... read more This has usually been my go-to restaurant, but I have to say, this experience was totally unacceptable. I can't believe this was actually served to me. Are you telling me that someone looked at this and thought it was acceptable?

I'm not someone who likes to criticize restaurants or write negative reviews, but I feel I need to be honest about my experience. This was my first time trying... read more I'm not someone who likes to criticize restaurants or write negative reviews, but I feel I need to be honest about my experience. This was my first time trying Chipotle—yes, I know that's surprising. However, I don’t know if it was just this particular location, but my food was almost flavorless. It felt like a group of people who had never made a burrito before had been given vague instructions on how to do so. They included all the basics: a tortilla, what they referred to as carnitas, rice, cheese, beans, guacamole, and what they called salsa, but something was definitely off. It’s hard to put into words. It reminded me of a middle school cooking class in the UK being asked to recreate Mexican food based solely on a picture. I would rate this experience 0 out of 10 and definitely wouldn’t recommend it. Also, my order cost over $20 for just a burrito, chips and salsa, and a Coke. Total disappointment.

The customer service is consistently professional, and I really appreciate the fast food model they use here. It's perfect for those on the go who are looking f... read more The customer service is consistently professional, and I really appreciate the fast food model they use here. It's perfect for those on the go who are looking for a quick, healthy meal.

Best food ever and real affordable as well. I?m new to the area stopped in and was greeted by the nicest staff ever. I asked for the spiciest chicken burrito th... read more Best food ever and real affordable as well. I?m new to the area stopped in and was greeted by the nicest staff ever. I asked for the spiciest chicken burrito they could make and they did well. I wish I could remember the names of the two lovely ladies thatserved me because they were great. I did shock them with how Spicy I like my food. Whomever their manager is tell them to keepup the good work because customer service is a hard job and you never know what kind of customers you?re gonna get. I?d like tothink the whole staff and they keep up the good work.

The food tastes good, but I’ve noticed there’s less chicken in the bowls than before. If the portion size is going to be smaller, the price should be adjusted a... read more The food tastes good, but I’ve noticed there’s less chicken in the bowls than before. If the portion size is going to be smaller, the price should be adjusted accordingly.