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Located in a great spot with NYC charm, this restaurant offers an expansive breakfast buffet and great food, but suffers from poor service. The included tip leaves staff unmotivated, leading to lackluster customer care and absurd prices. Some diners faced issues with running out of certain drinks, no cucumbers for drinks, and forgetfulness with serving meals. Despite these setbacks, Murals boasts a supreme ambiance, attentive staff, and excellent desserts. Randolph's, the hotel bar, is commended for its friendly atmosphere and great service. Overall, while there are some kinks to work out, both venues offer a pleasant experience for visitors.

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