Chipotle Mexican Grill - New York

I ordered a burrito bowl in person at the restaurant and was charged $16, which seemed high considering I am a regular customer. I questioned if I was also charged for a soda, to which the staff explained that prices had increased. I pointed out that the posted price was different, but they insisted that the prices had indeed gone up. Despite not being given a physical receipt, they claimed that I had received one. When I paid using Apple Pay and no receipt was printed, the employee making my meal again insisted that I must have received a receipt. After showing my Apple Pay transaction details to the manager, it was confirmed that I had been charged for guacamole. It was frustrating that they did not provide receipts yet insisted that they had given me one. The manager eventually found my order in the system, which had been placed 16 minutes earlier. It is important for businesses not to be distracted by personal conversations and to accurately charge their customers.

I had the worst service ever in New York. I couldn't believe how rude they were to me. I've been getting just a side of rice in my bowl at Chipotle for the past five years, but the new girl said I couldn't do that and put my food in a side cup instead. She was extremely short and rude when I tried to explain.

Absolutely no management! I am a huge fan of Chipotle, but this particular location is the worst. Every time I come here, I regret it. There is only one person working slowly while five other employees stand around doing nothing. None of the staff members are friendly, which has been a consistent experience for me at this location.

Worst place to go for lunch in Soho. Customer service is terrible and the meat portion they serve is ridiculously small. The manager also will stand by and will not do anything even when the customers complain about it. They can close down for all care. They are robbing people of their money.

Proportion varies by the hour, don't go there between 11:30 and 1:30 your portions will be smaller that's peak lunch time, when they're rushing!! Otherwise the food is good, and the table and chairs is always clean.