Dunkin' - New Sharon

The staff at this Dunkin' location are fantastic—always friendly and quick to help. One employee even paid for my coffee once when my card wouldn’t go through!... read more The staff at this Dunkin' location are fantastic—always friendly and quick to help. One employee even paid for my coffee once when my card wouldn’t go through! The service is excellent, but the big issue is that this location is almost always out of stock on various items. During my last visit, they didn’t have refreshers or large iced cups. Instead of offering alternatives, I had to figure out what else to order since I was using the mobile app. This kind of thing happens frequently with food orders too. I’ll place an order on the app, arrive, get sent to another window, only to be told they’re out of certain items or have to wait for parts of my order—often both. The food usually arrives cold, and the overall disorganization in completing orders can be quite frustrating. I don’t blame the regular employees for this; it seems like management could use some improvement, especially when it comes to stocking enough inventory, because this situation is just unacceptable.

I’ve been visiting Dunkin’ for the past year and a half, and the main reason I kept coming back was because of an employee named Wendy. She was always friendly... read more I’ve been visiting Dunkin’ for the past year and a half, and the main reason I kept coming back was because of an employee named Wendy. She was always friendly and went out of her way to make sure my order was correct, even when mistakes happened. I just learned that she’ll be leaving, and it genuinely makes me sad. Wendy was the highlight of my visits there.

I won’t be coming back. Although we gave this Dunkin’ location another try, it was quite disappointing. They were out of the items we wanted, got our order wron... read more I won’t be coming back. Although we gave this Dunkin’ location another try, it was quite disappointing. They were out of the items we wanted, got our order wrong, and charged us more than they should have. The staff appeared unorganized. There’s definitely room for improvement.

Can't go into the store and they always have a long line and no food options, everything sells out. read more Can't go into the store and they always have a long line and no food options, everything sells out.

We visit this location nearly every morning, I order my coffee the same way every morning and somehow I get a different coffee every day. The inconsistency and... read more We visit this location nearly every morning, I order my coffee the same way every morning and somehow I get a different coffee every day. The inconsistency and lack of care shown from the employees is insane. There's maybe one or two good employees thatmake my coffee correctly, otherwise it's always a miss. Just a heads up to anyone thinking about swinging in. ???? Attachedimage is the coffee I got this morning and before stirring there was probably an inch of sugar and cake batter flavor on thebottom, twice as much as there should have been