Dunkin' - Feedback

Always feel welcomed. The customer service is superb. They remember everyone's drink and it's always ready before you even reach the register. Great job everyon... read more Always feel welcomed. The customer service is superb. They remember everyone's drink and it's always ready before you even reach the register. Great job everyone! ??

On a particularly hot day when the temperature reached 89 degrees, I was in the mood for something refreshing and light, so I decided to try a lemonade. However... read more On a particularly hot day when the temperature reached 89 degrees, I was in the mood for something refreshing and light, so I decided to try a lemonade. However, it turned out to be quite watered down and lacking in flavor, although it was definitely refreshing. Next time, I’ll opt for a flavored lemonade instead of the regular one, but it still quenched my thirst on such a scorching day. If you haven’t visited this location before, I highly recommend it. They've never gotten my order wrong, and as I mentioned earlier, their products are always fresh. I’ve been to other locations where the donuts were hard or stale, but that has never been the case here.

The service was quick and fast, but they forgot an item in my order, so I had to go back. read more The service was quick and fast, but they forgot an item in my order, so I had to go back.

I ordered a coffee with almond milk and requested it to be unsweetened. However, when I tasted it, it was quite sweet. I went back and mentioned it to the staff... read more I ordered a coffee with almond milk and requested it to be unsweetened. However, when I tasted it, it was quite sweet. I went back and mentioned it to the staff, but the guy insisted it wasn’t sweet. I explained that it tasted artificially sweetened, and he told me not to worry about it. I then asked for a new coffee made with just regular milk. The woman at the register looked at me as if I were being unreasonable, and both seemed a bit annoyed. He prepared a new coffee for me with just milk, but when I tried it outside, it was still sweet—apparently because the almond milk they used was also sweetened. I really didn’t want it sweetened, but it seemed like they didn’t quite grasp why. I ended up drinking it anyway, but I regretted my decision. I should have taken off the lid to check it again. Overall, it was rather disappointing.

Here's a rewritten version of the restaurant review in English: "The coffee was great, and the atmosphere of the place was nice. However, the staff seemed a bi... read more Here's a rewritten version of the restaurant review in English: "The coffee was great, and the atmosphere of the place was nice. However, the staff seemed a bit disengaged and not particularly enthusiastic about their work. It's what I expect from a millennial-driven establishment. Overall, it was good, but that's about it!"

Aisha, the staff member, was quite inattentive during our visit. She was preoccupied on a phone call for an extended period and only took our order after she fi... read more Aisha, the staff member, was quite inattentive during our visit. She was preoccupied on a phone call for an extended period and only took our order after she finished, which led to mistakes with our order. The restaurant was empty, so it would have been better if she had sought help from someone else instead of spending so much time on the call.

The coffee at this place is outstanding, and the ambiance is pleasant. However, I noticed that the staff preparing the food seemed a bit moody and lacking enthu... read more The coffee at this place is outstanding, and the ambiance is pleasant. However, I noticed that the staff preparing the food seemed a bit moody and lacking enthusiasm, which was somewhat disappointing. It feels like this is becoming a common trend among some millennials these days—there's often a sense of entitlement.

I ordered a coffee with almond milk and asked for it to be unsweetened. As I took my first sip while walking away, I noticed it was surprisingly sweet. I return... read more I ordered a coffee with almond milk and asked for it to be unsweetened. As I took my first sip while walking away, I noticed it was surprisingly sweet. I returned to the counter to express my concern, but the barista insisted it wasn’t sweetened. When I suggested it might be an artificial sweetener, he brushed it off and told me not to worry. I then asked for a new coffee with just milk, but the woman at the register looked at me as if I were being unreasonable, and both of them seemed quite annoyed. Eventually, they made me a new coffee with just milk, but when I went outside and tasted it, it was still sweet—though not as much—because the almond milk was sweetened. I specifically wanted no sugar, whether real or artificial, and it wasn't right for them to question my preferences. I ended up drinking it anyway, but I regretted that decision. I should have taken my tip back from the jar. Overall, it was a disappointing experience.

I always feel welcomed here. The customer service is outstanding. They remember what everyone orders, and your drink is ready before you even get to the registe... read more I always feel welcomed here. The customer service is outstanding. They remember what everyone orders, and your drink is ready before you even get to the register. Fantastic job, everyone! ⭐⭐⭐⭐⭐