Reviews

Overall Total Score
3.6 out of 5
Very good | 150 reviews

What 398hughc doesn't like about Costa Coffee:
I visited this restaurant for a quiet morning coffee. The customers were well-behaved, but the staff was loud and unprofessional. The manager was seated at a customer table, loudly discussing stock levels with the staff at the till. One female staff member was particularly loud and seemed to want everyone to hear her. It's a shame because the coffee and decor are good, but the quality has declined since the new manag... View all feedback. What julie h likes about Costa Coffee:
The coffee was excellent, the sandwiches were delicious and toasted just right, and the staff, especially Ash, provided friendly service with great attention to customer satisfaction. Thank you. View all feedback.

Reviews from various websites

Tripadvisor
3.6 ★ from 77 reviews
398hughc
06.01.2024 - 07:31

I visited this restaurant for a quiet morning coffee. The customers were well-behaved, but the staff was loud and unprofessional. The manager was seated at a cu...

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julie
06.01.2024 - 07:31

The coffee was excellent, the sandwiches were delicious and toasted just right, and the staff, especially Ash, provided friendly service with great attention to...

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Natlb9
06.01.2024 - 07:31

Popped in to order a drink. Couldn 't pay by card, cash only since the card system was down which is fair enough. Went to see if I had any cash on me, I was car...

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bevh978
06.01.2024 - 07:31

I visit costa frequently, all over the place, popped in new milton store today at 1 for a snack and a latte. i have to say the 2 boys and 2 girls that were on d...

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A
06.01.2024 - 07:31

The service was disappointing, they were out of skimmed milk and didn't have the correct size cups. The tables were not cleared promptly. Overall, it was a subp...

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In a recent visit to a popular local café, patrons experienced a mix of delightful offerings and disheartening service. While the coffee and food received praise for their quality, several customers reported issues with staff professionalism and attentiveness, highlighting loud discourse among employees and condescending attitudes. Instances of incorrect orders and mishandling of food delivery added to the dissatisfaction. Nevertheless, some visits were met with friendly interactions from staff, showcasing the potential for a positive customer experience. With improvements in service, this café could certainly elevate its status, as the quality of its menu items remains commendable.

Gastroranking-uk
3.5 ★ from 73 reviews

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