Polo's Grill - Netcong
Polo's Grill
Description
Polo’s Bar Grill presents a mixed dining experience, where bright ambiance and attentive service coincide with distressing culinary disappointments. Some diners revel in the vibrant atmosphere and quality dishes, praising the flatbreads and unique cocktails. Others lament the quality of the food and the unexpected surcharges, feeling the menu lacks transparency. Despite prior hopes for improvement in the new location, inconsistencies in food quality and service time have left many customers disillusioned. Nevertheless, a few have had standout experiences and remain eager to return.
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Feedback
I recently dined at Polo’s and ordered the fish and chips. Unfortunately, it felt very generic; the pieces were uniformly cut and all the same size, lacking any unique touch. I was not impressed and will not be coming back. Additionally, there was no mention on the bill about a surcharge for using a credit card. When I raised this concern with the owner, I was told that the surcharge is noted at the front door and on the back of the menu, which is quite unreasonable since it’s not near the actual bill.
What restaurant owner responds like that? The food and drinks were disappointing, so they should really improve.
Come with an appetite! The food is of the highest quality and the portions are generous.
The food is disgusting and overpriced. The server completely messes up a steak order. After explaining to the server that it tasted like fish, we were told we still had to pay for it since it was touched. The old location was gross; we thought the new one would be better, but it's still the same.
I've been here before, but went today for lunch with my two year old daughter and my mom. It was excellent! We all loved our food my toddler actually ate more than one bite of food, which is extremely rare when we're out to eat! I had the Cuban panini, and it was fantastic! Our server, Lucas I believe, was so attentive and nice. Can't wait to go back!
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More information
QR-Code for the menu
