Whataburger

My family loves Whataburger. Just not this location. The service has worsened since last year and this year seems to be heading in the same direction.The wait time, most of the time, is rather long and you can bank on your order not being right. I’d say they mess our order up every other time we go there and I’m not lying or stretching the truth, this is our biggest complaint with this location.Again, we love Whataburger and always will, but this location needs to make some changes and get better.

I waited 7 minutes at drive through to order decided to drive up and 2 cars were at window while 3 employees were talking to a off duty workerWent in to order and it took 15 minutes and asking 3 Times where my order wasScrew this place

We did a pickup order. The burgers weren't that great. Maybe we should have ate inside the restaurant.

I was there yesterday and left after 10 minutes after not being asked not one question. I didn’t get any help at counter to order and left. They did not need my business and they saw that I was there to order. They lost my business.

So I’m not proud to say it but I’ve been to this whataburger many times over the years, and it this point I am losing hope I can ever get the right order. I used to work in haslet and I got to the point that I would drive to Roanoke for food during those hours because during the night you can expect to take up to 50 minutes to get your food, and that’s if they even get your order correct. I don’t think I’ve ever left the drive thru with everything my meal should come with. Multiple times I have bit into a burger and thought I bit a block of salt, I know you can get ocean water at sonic but if you want an ocean burger come here, get the salt of the sea on your tongue. Ask for no onions on a burger, you can bet they’ll be on there, but be wary that you might not have any cheese on it. I remember awhile ago my friends wanted to have lunch here, and when we got our meals our friend had a raw uncooked fry in his container, I don’t even know how that happens. I have met a few very nice workers here, but I have also sat in line listening to workers shout and curse and play around while people have been sitting for 15 minutes just to make an order. It’s very likely that if you pull up to the drive through intercoms no one will ever come on the speaker to take your order, best bet is to take a lap around and get back in line. Over all I only hope someone in charge try’s to make improvements to this place, it’s a great location but myself and many other people I know have no good words to say about this place.