Bp - NAREMBURN
Bp
Description
**Review Summary: Service and Value Concerns at Local BP Station**
Frequent patrons of this BP station express disappointment over a range of issues including inflated fuel prices, inadequate customer service, and inconsistent operational hours. Reports of a non-operational car wash coupled with ineffective resolution of voucher complaints have left customers feeling frustrated. While some laud the unique car wash experience, many reported unhelpful staff and rudeness during transactions. Additionally, persistent restroom cleanliness problems were highlighted. Overall, this BP station appears to struggle with maintaining both customer satisfaction and service reliability, prompting some to seek alternatives for their refueling and car wash needs.
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While the service station is clean and fairly pleasant, the fuel prices are consistently higher than those at other stations within a 2 to 3 km radius. I’m giving this place one star because the car wash is a total scam. I bought vouchers for a car wash that was never operational or open. The staff told me that expired vouchers would be reissued if the car wash was closed or out of service, but this has not happened on three separate occasions. Today was the last straw. I recommend staying away and opting for a legitimate car wash, or washing your car yourself. It’s a small amount of money to lose, but overall, it’s a terrible car wash.
The restaurant is supposed to close at 10, but it seemed to be closed by around 9:30.
Hello BP, two months ago I mentioned an issue and you promised to investigate it. Clearly, you didn’t follow through, which only adds to your poor track record as a company. I went to the store at 9:01 PM to buy a carton of milk, but the staff refused to sell it, claiming they were closed. However, your website states you’re open until 10 PM. Please correct this and update your actual hours!
Fantastic service station with great customer service, car wash and very powerful vacuums.
Probably the only petrol station in the lower north shore with a drive through car wash. At the time of writing, it was $15 for a 'mini wash ', meaning no drying included, think it was not working at the time, the car wash itself was very fairly quick, took about 5mins or so only. Not the best but not the worst either. Would have like to see more soap applied during the wash. Self service vacuum is also available at $2 for 5 mins, the suction was also quite average and wasn 't able to pick up finer dust or specks on the car mats.
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