Subway - Naples
Subway
Description
This local Subway restaurant has become a mixed bag, drawing both loyal patrons and frustrated customers. Many commend the freshness of the bread and the diverse sandwich options, often praising the polite and dedicated staff when they are working. However, issues like incorrect orders, unprofessional behavior from certain employees, and poor customer service have tarnished its reputation. Complaints highlight a lack of attention to detail and rudeness from some staff members, leaving customers disappointed. While the sandwiches can be remarkable, consistency in quality and service remains a crucial concern that needs addressing.
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Changed from 5 stars to 1! Was awesome, however multiple issues later involving incorrect orders, rude staff and even calling the store and the person having no respect whatsoever for the customer has really affected this store. Last straw that broke the camel's back was them not wanting to refund my two sodas that they never put in the bag which I have to now drive all the way back for. I hope the lady who was on the phone with me takes some lessons in bedside manner.
I want to thank you for being open around 10am yesterday morning and for having a clean, available restroom. I will definitely be back for lunch!
I was nearly charged $9 for a cup of spinach and some waterlogged vegetables at this restaurant. Instead, I decided to go next door and found two delicious salads for a dollar less in total.
