Subway - Naples

Breakfast, Lunch, Fast Food
Menu
Full menu with pictures, prices and categories.

Subway

Subway
2.7 / 5 (246 reviews)

Description

A local Subway location has faced severe criticism for poor food quality and appalling customer service. Customers report thin, underfilled sandwiches and hygiene concerns, including finding hair in their meals. Staff have been described as inattentive, frequently distracted by personal phone use, and understaffed, resulting in menu shortages and rude interactions. Disturbingly, management appears disengaged, with reports of a sleeping manager who refused to address serious complaints and failed to cooperate during a police intervention. Despite multiple attempts to resolve issues through corporate channels, customers remain dissatisfied, urging others to reconsider before ordering from this outlet.

Last update: 17.01.2026 from: joel

Feedback

★ 2.7 / 5 from 246 reviews
maricarmen-ullivarri
12.11.2023

This location doesn’t seem to accept any promotions that Subway puts out. Ever. Also in the past when I’ve ordered online and I put one of the ingredients as “less”, that should mean a little less than normal, not “none at all”. I don’t think the employees that make the sandwich understand that. There seems to be a language problem. Has happened several times. So now I leave “normal” on every ingredient, although that’s not really what I want.

nelda-rosalez
12.11.2023

Hair in my sub and employee tried to say it was mine when my hair is brown and straight. Hair was curly. In addition. I have no dea what they are saying, their English is terrible. Meal type: Lunch Price per person: $10–20

stella-vesna-vinkovi
12.11.2023

Employees suxk. Second time staff ripped me off on my online order. Paid for a 12 and got a 6 sub like seriously?? Won't answer the phone either. I don't have free time to go back n deal wit it....so guess i got ripped off AGAIN. I'm done giving them my business cuz a diff location ripped me off that's y I started goin here. I'm over it. GET BETTER EMPLOYEES.

joel-david-3
05.03.2025

Subway has been advertising freshly cut meats on TV for several months. There is no way the sandwich 's I had was freshly cut. It tasted old. When I got home I looked at the flyer I received in the mail. it states, freshly sliced meats vary by restaurant . Also when I got the the restaurant they would not except the coupon I just received in the mail. I live 2 miles from the store and just received a flyer. Service: Dine in

dillon-peralta
05.03.2025

Bad and confusing experience. Questions were ignored and sandwich was a mess.

FAQ

The restaurant is accessible and can therefore also be used with a wheelchair or physical disabilities.

More information

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