Burger King - Naples

On Friday, April 12, 2024, at 11:45 PM, I ordered some burgers, and I have to say, the buns were as hard as a rock! read more On Friday, April 12, 2024, at 11:45 PM, I ordered some burgers, and I have to say, the buns were as hard as a rock!

I had a disappointing experience at this restaurant. The cotton candy frozen drink tasted overwhelmingly artificial, which is surprising since I usually love co... read more I had a disappointing experience at this restaurant. The cotton candy frozen drink tasted overwhelmingly artificial, which is surprising since I usually love cotton candy-flavored items. After we ordered, we were asked to pull forward to wait for our food, but when it finally arrived, it was incomplete. We had to wait an additional 10 minutes just to receive the missing items. The staff was unhelpful and argumentative regarding my mother-in-law’s chicken sandwich. Overall, the employees were quite rude, and I would not recommend this location.

So I 've had some strange experiences while using drive-thrus, but for some reason Burger King is usually is the restaurant that takes the cake, and this time w... read more So I 've had some strange experiences while using drive-thrus, but for some reason Burger King is usually is the restaurant that takes the cake, and this time was no exception!At the drive-thru intercom, I asked for a triple cheeseburger with ketchup and mustard only. I was told that they don 't carry that, my response was that I order it all the time at Burger King. After waiting about a minute he comes back on the intercom and explains that he can just add a patty to the order, which I said is fine. Then he asked me what I wanted on it, I repeated myself ketchup and mustard only. Then he asked me if I wanted cheese... of course cheese should automatically come on a cheeseburger ! He then left for 20 seconds, came back and had me repeat the entire order. When I asked for a triple cheeseburger, he said that he doesn 't carry that. It was like, didn 't we just have this conversation? I told him that he can add a patty to a double on the register, and he goes oh, okay yes that 's right... What do you want on that? I frustratingly said ketchup and mustard and (this time added) cheese . He actually told me that they don 't usually do that ! I said so I can 't have a burger with ketchup and mustard only? He looked at me blankly and said Yes, okay. Hmmmm... I found this whole interaction very strange.Next I pull up to the first window and a different gentleman is receiving payment. He confirms with me that I have a double cheeseburger. I said NO, a triple ! He said hold on, and left the window. He comes back and takes my card, goes away for a bit, gives me my card back and says hold on and then leaves again. He comes back and says the amount... as if he didn 't take the card the first time. I said, wait, did you not process the card yet? He said no. So I gave him the card all over again. Then he told me some strange reasoning that he had to go back to open the safe or something like that. I found that again very strange, especially since I was paying with card.So I pull up to the second window, and a girl is standing there and then she asks me to pull backwards to the middle between the two windows. I look at her strange and said you want me to pull backwards? She said yes. So I pulled back between the two windows, and sat there for a few minutes. Cars behind me in line started honking because I wasn 't at the forward window. At this point, I was almost sure that I was being punked on TV, and was literally looking around for hidden cameras!She finally signals me to come forward hands me the bag of food, and as I am finally pulling away a manager comes to the window and yells at me to come back. She says let me have that (kind of rudely). So I give her the bag back, she disappears for a minute, comes back and hands me another bag. Again, I found all of this strange. She really didn 't say anything or apologize or nothing, she just said that 's it and walked off. So at this point I checked the bag to make sure everything was in there, which it was... so I drove off.Overall, the food was correct, and although the chicken nuggets tasted like cardboard, the rest of the food was pretty good.Although, I can 't help but think that this entire experience made it seem like they just hired all new staff and everybody who worked there was their first day! Either that or I was on some sort of a punk show with hidden cameras, although I didn 't end up having to sign any waivers or anything, so hopefully will not see myself on TV!Again though... It always seems like it 's a Burger King that has the really strange drive-through experiences kind of like this one!

Every time I've visited this specific Burger King, my order has been incorrect. I've consistently received the wrong items, whether in the drive-thru or inside... read more Every time I've visited this specific Burger King, my order has been incorrect. I've consistently received the wrong items, whether in the drive-thru or inside the restaurant. Additionally, no one ever answers the phone. It's absolutely frustrating!

This is definitely one of the cleanest and most organized Burger King locations I've ever visited. The staff is professional and works efficiently. The burgers... read more This is definitely one of the cleanest and most organized Burger King locations I've ever visited. The staff is professional and works efficiently. The burgers are fresh and delicious. I can't find anything to complain about!