Panera Bread - Naperville

I'm puzzled as to why they require tips upfront when customers haven't yet experienced the level of service and dining quality they'll receive. During my last 10 visits, I encountered dirty utensils at least three times.

This Panera location is quite dirty, with forks on the floor and leftover food on the tables. I ordered a mac and cheese sandwich, but it came with bacon, which I didn’t want. When I mentioned it, the staff removed the bacon but just reheated a piece of bread to replace it. This is concerning, especially for those with food allergies or dietary restrictions. The staff’s attitude was quite rude, and if complaints are made, they should take them seriously.

I placed a delivery order, which was quite simple. However, when my order arrived, I didn't receive any utensils as promised. Additionally, the bowl of soup I ordered was underfilled and completely missing the pumpkin seeds I paid extra for. I'm not sure if this was done on purpose or if my soup was eaten with the missing spoon. To make matters worse, the soup wasn't even hot, and the restaurant is only 0.5 miles away. I'm feeling hungry and disappointed. I tried calling the restaurant multiple times from different phones, but no one answered. The service has been very poor. I would have considered going there in person, but they didn’t pick up the phone, and it was only 7 minutes before closing time. I am extremely disappointed and frustrated.

Had 0 given if there was an option! unapologetic rude staff, especially very young and intellectually challenged young who is too young to be so crisp .. and a manager who seems to care more about their next free meal than a customer service. very unprofessional!

Panera always was a little pricey but you use to walk away from a lunch or dinner with a satisfied feeling that you spent your money well. Now you walk away feeling ripped off. I picked two and received a two swallow bowl of broth with 3 noodles, one piece of chicken and one carrot. Yes I counted. The sandwich was 3 bites and they charge over $10?! Panera is not worth it! They need to rethink what they offer to their customers. I do not mind paying for a meal but not a meal that leaves not only my pocketbook empty but my stomach as well!