Kfc - Muncie
Kfc
Description
At this restaurant, customer experiences are wildly inconsistent. Many patrons complain of rude service, long wait times, and frequent order mistakes, with undercooked chicken and dry sides being particular grievances. Frustration mounts as customers find themselves repeatedly addressing issues, often enduring additional delays without an apology. However, amid the negativity, some diners share positive encounters—highlighting attentive and friendly staff who rectify mistakes and provide generous compensation. This duality leaves diners divided, suggesting that while some may enjoy a satisfactory visit, others are left disheartened and disappointed by the overall dining experience. Caveat emptor if you decide to visit.
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Food: 3 Service: 3 Atmosphere: 3 Service: Takeaway Meal type: Brunch Price per person: $10–20
My husband ordered pick up for me to grab after work. I showed up a few minutes past the pick up time. We opted for drive thru pickup because he knew I had been on my feet all day. I go to the drive thru and the young lady was rude and said I was going to have to come in because they had not even started to fill the order yet. Mind you, there was not one customer when I got there. Not inside or in the drive thru. When I went inside I got zero acknowledgement. They only gave me three drinks when we ordered 4. I told them I got 4 so one of the two women standing there slams an empty cup on the counter and gave me a nasty look with silence. I said ok, I guess I can get it myself but can I get a drink carrier I was told by the younger of the two no they are out. Again, in a rude tone. Then she looks at the older of the two and said that she 's going to go make herself some food. No apologies. No smile. Complete rudeness. They acted like it was the biggest inconvenience to even speak to me. As I was there I heard them at the drive thru tell a customer who ordered a meal that they didn 't have any biscuits made but they could give her the meal if she could deal with no biscuits. Before I left another woman came in and got barely any acknowledgement as well. My family will no longer be supporting this business. Service: Takeaway Price per person: $10–20 Service: 1 Atmosphere: 1
I couldn't place my order because the manager prioritized the drive-thru customers over those of us in the dining area. Even though there were at least five employees present, no one was available to assist me. The person who greeted me was courteous, but the manager directed him to concentrate on the drive-thru instead. Ultimately, I chose to leave without ordering any food.
The food is always amazing and the staff are great. Food: 5 Service: 5 Atmosphere: 5
I can verify that all the negative reviews hold true. The wait times are excessive, the staff is unhelpful, orders are frequently wrong, and the chicken tenders are either undercooked or raw. I definitely wouldn’t suggest dining here. Instead, consider trying the chicken basket at Dairy Queen; it’s far superior.
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