Chipotle Mexican Grill - Mt Laurel

As we began to eat, I discovered a bug in my bowl. To top it off, I later found out that there were bottles of Coke in the refrigerator but I was never offered... read more As we began to eat, I discovered a bug in my bowl. To top it off, I later found out that there were bottles of Coke in the refrigerator but I was never offered any. I ended up buying two bottles myself, and then they accused me of taking another meal that I hadn’t ordered. The staff seemed disinterested, and it was clear they weren’t putting in the effort to help customers. I usually don’t leave negative reviews because everyone can have a bad day, but this was truly unacceptable!

Where should I start? The young lady who took orders and prepared was double masked what made it difficult to find out what she said! She told us because we cou... read more Where should I start? The young lady who took orders and prepared was double masked what made it difficult to find out what she said! She told us because we couldn't find out what she said and she always asked to repeat what she said. The meat dishes all looked. When we made the way to the cashier, we could see a very dirty counter. We caught our food and decided to dive. The room was dirty! All tables had food on and among them, and also in seats! One of the high seating areas has a dried spilled drink underneath. The beverage station was beyond chaos. I asked one of the workers if they could give me anger to clean the table. She had no idea what I was talking about. A lady who seemed to be a manager came out and asked her what I needed. She then instructed her to wipe a table for me. A table? The entire dining room had to be cleaned. The garbage cans were overrun, I guarantee that I never protect this facility again.

The store was unkempt. The fountain was messy and the juices were dried and crusted to the inside of the container all 4 of them. The tables looked like they'd... read more The store was unkempt. The fountain was messy and the juices were dried and crusted to the inside of the container all 4 of them. The tables looked like they'd stick to your shirt sleeves. There were chairs everywhere, like an obstacle course. The service was poor. Mostly in that they seemed go be hostages. The woman taking the money was flat and made no effort to interact (related to the transaction) or explains things I asked for a side of tortillas. You would have thought I asked for her to buy my meal for me. I know that whole world is having trouble keeping up with consumer demands, but be proactive. Have a wipe board of what's missing. There was no white rice, no corn salsa, and the medium was salsa was out. (That might be a blessing because I think it had turned). The brown rice resembled porridge. The beans hadn't been stirred in ages. While I am grateful that I could walk up and order, I should have just gone to Jersey Mike's like I planned. I just wasted 20 bucks.

They close at 10 PM, right? Well, don’t bother placing an order (especially through the app) after 9 PM, because it seems they just shut down, clean the food ar... read more They close at 10 PM, right? Well, don’t bother placing an order (especially through the app) after 9 PM, because it seems they just shut down, clean the food area, and won’t even let you know that your meal isn’t ready when you go to pick it up. I ordered a bowl with steak, rice, beans, salsa, and corn, but guess what? 60% of my order was missing! I used to love Chipotle, but this location is awful. I had to go through the app and Twitter just to get a refund.

Worst chipotle. The workers do not care, they stand around and talk while only 1 person works all while the whole place is a mess. The food is made/cooked all w... read more Worst chipotle. The workers do not care, they stand around and talk while only 1 person works all while the whole place is a mess. The food is made/cooked all wrong. The guac was completely brown and disgusting. Do yourself a favor and go to any otherchipotle.