Victoria's Bagel Bistro

I’ve never actually been to Victorias BUT someone at my job had brought bagels and CC in. And oh my gosh. I love bagels and I am particular about them. These were delicious. So soft but with a slight crisp. They also felt so light, like I could eat 3 more. Scallion CC was also sooo good! Definitely have to come out and buy some

Maybe this place did well in the past. I wish I had read the recent reviews before visiting because it was just sad in here. I’m currently here watching 5 workers who look like they’re here over the summer break from high school run around without order. The phone is ringing off the hook. I may have seen 1 adult pop his head out in the entirety of my time here. There isn’t any music playing which makes the vibe feel so much more… dead. It is busy but it feels like no one wants to be here. There are orders stretching across the line and there is no one to expedite the process. This is probably why there are no owners or managers here to oversee these workers. Money is coming in and since it still is without leadership, why should a leader be there? Sorry Victoria’s Bagel Bistro, I wanted to become a regular here but I won’t be coming back after this. It won’t matter to you because you don’t care about your customers. It shows in the way that you manage your staff.

Awesome place with awesome food. They are usually extremely busy but that's how u know the place makes great food. Awesome service and staff everyone is always treated with respect while awaiting their food.

I placed an in-person order at 8:30 am for a plain bagel (not toasted) with egg. After waiting patiently for 30 minutes, I inquired about my order and was told that I never placed it. I showed the staff member who had assisted me, but they denied it. Eventually, they found my order in the POS system. I explained that I had a meeting and asked how much longer it would take. The person at the grill said it would be another 15 minutes. At this point, I was extremely upset. I felt like I was being accused of lying about placing the order. I decided to cancel my order, but the refund process was chaotic, and I received no apology. As a local resident, this experience has been deeply disappointing. The service is consistently disorganized, and this incident was the final straw. I will not be returning.

Don't go here if you have somewhere to be, because you are going to be waiting...and waiting. Bagels are average at best. It's definitely not worth the time I spent waiting. As soon as I saw a bunch of other people standing around waiting, I should have turned around and left.