KFC - Mount Vernon

I went through the drive read more I went through the drive

I find your prices to be quite high, and it frustrates me when I don't receive the full value of what I pay for. I've often noticed that the sides are only half... read more I find your prices to be quite high, and it frustrates me when I don't receive the full value of what I pay for. I've often noticed that the sides are only half-filled, and I'm not getting the correct number of biscuits.

I had some trouble ordering the Super Bowl special—8 pieces for $10—through the app. So, I called the store, and they said someone would help us if we came in,... read more I had some trouble ordering the Super Bowl special—8 pieces for $10—through the app. So, I called the store, and they said someone would help us if we came in, but they couldn’t extend the deal at the register; it had to be placed online. When I arrived, no one knew how to get the app to function on my Android phone. Luckily, Cassie offered to place the order using her phone, and it worked! She even paid for it with her card, and we reimbursed her in cash. Cassie really saved the day and helped us get the deal! Honestly, the app needs to be easier to navigate, and all employees should be trained to use it. If the app fails, customers should still receive the online deal they’re trying to order. What a headache! Huge thanks to Cassie!!!

The person taking orders was very friendly and accommodating. The bucket of chicken with all the fixings was great—ideal for a quick family dinner. read more The person taking orders was very friendly and accommodating. The bucket of chicken with all the fixings was great—ideal for a quick family dinner.

The new wraps I tried were a let down. Tiny pieces of chicken were used and the wraps were incredibly sloppy. Food seemed fresh though and the service was quick... read more The new wraps I tried were a let down. Tiny pieces of chicken were used and the wraps were incredibly sloppy. Food seemed fresh though and the service was quick.