Kfc - Mount Vernon

I only went through the drive-thru to grab a Coke. Didn't order any food. It was a quick and easy experience! read more I only went through the drive-thru to grab a Coke. Didn't order any food. It was a quick and easy experience!

The food is typically served hot, which is one of the few positive aspects. However, the orders are almost always incorrect and poorly put together. The chicken... read more The food is typically served hot, which is one of the few positive aspects. However, the orders are almost always incorrect and poorly put together. The chicken often arrives without its skin, and there have been instances where the bowl of gravy was left open, resulting in spills all over. Unfortunately, this kind of experience has become the norm. Additionally, the staff is infrequently friendly or helpful.

I have hearing difficulties, which often makes it hard for me to understand what’s being said over the intercom. Every time I’ve tried to place an order here, I... read more I have hearing difficulties, which often makes it hard for me to understand what’s being said over the intercom. Every time I’ve tried to place an order here, I faced interruptions. For example, I requested two two-piece chicken dinners, but they repeatedly asked if I’d prefer a three-piece box instead. I specified that I wanted both original and extra crispy options, but they could only offer one of each, which wasn’t sufficient. When I asked how long it would take to get more, they estimated four minutes, and I agreed to wait. Unfortunately, I had to struggle multiple times to complete my order without being cut off. At one point, I had to say, "Could you please be quiet and listen?" I realize that might have come across as rude. Normally, I’m polite to customer service staff, understanding that their job can be tough, but their dismissiveness was frustrating. Ultimately, I decided to leave and drove to another restaurant where I could place my order without interruptions, and they got it right.

This lady was so rude she didn't want to change my potatoes and the chicken pieces were messed up. I asked her to change And he didn't like it and threw the bag... read more This lady was so rude she didn't want to change my potatoes and the chicken pieces were messed up. I asked her to change And he didn't like it and threw the bag with the hard chicken. Then I told him to give me other pieces or give me back the money and he looked at me really badly. Service: Dine in Meal type: Other Price per person: $10–20 Food: 1 Service: 1 Atmosphere: 1

The pictures tell everything. The third pic is what I was supposed to get lol. Not even close. And this was at 4pm in the afternoon. They were not busy. I didn’... read more The pictures tell everything. The third pic is what I was supposed to get lol. Not even close. And this was at 4pm in the afternoon. They were not busy. I didn’t check them before I left and drove 12 miles home before I realized what they had given me. This was $8 too. Never again. The lady at the front was very poor too. Not friendly at all. Service: Takeaway Meal type: Dinner Price per person: $1–10 Food: 1 Service: 1 Atmosphere: 1