Casey's - Mount Morris
Casey's
Description
Images
Feedback
Not bad service but the fact that you have to PAY FOR AIIIIRRRR!!! Meal type: Other
Very rude to a pregnant women when asked a question. I will be calling corporate to complain about the details.
Meal Type: Takeout Lunch Price Range: $10–20 Rating: - Food: ★★★★★ - Service: ★★★★★ - Atmosphere: ★★★★★ Recommended Dishes: Breakfast Sandwiches, Burrito, and Handhelds If you’re looking for a delicious lunch option, this restaurant is a fantastic choice. I was thoroughly impressed with the quality of the food; it deserves a solid five stars. The service was exemplary, making the entire takeout experience smooth and enjoyable. The atmosphere also ranks high, making it a great spot for those who prefer dining in. I highly recommend trying their breakfast sandwiches, burritos, and handhelds. Each dish is crafted with care and packed with flavor!
I simply want to enjoy my favorite gas station without dreading an encounter with an unprofessional manager. If things don't improve, I might start going to the Mobile station where the staff is friendly and positive. My experiences at Casey’s are consistently unpleasant or frustrating whenever this particular manager is on duty. The other employees are always delightful, which suggests that Casey’s does a good job training its staff and has a solid team overall. Sadly, one bad apple can spoil the bunch, and this manager is that issue. She clearly should not hold a management position or work in customer service, as this field relies heavily on interpersonal skills and treating others with basic respect. As someone who has spent their entire career in customer service, I find her behavior to be utterly unprofessional.
Poor attitude amongst staff besides one woman with platinum blonde hair who’s very sweet, but other female staff is very catty, openly bashing other employees amongst each other, gives snotty remarks and answers to customers questions, and genuinely just don’t seem like they want to be helpful or kind to their customers. If you don’t like being in the customer service business, then please get out of it. It’s so unprofessional to talk bad about your fellow employees with 4 customers up at your register. Also the pizza we ordered came to us with the dough undercooked and chewy, when we called to let them know we were basically told that’s not their problem and they would not remake our pizza. Ontop of all that their machines are either broken or pour out water instead of coffee or hot Coco, overall I just genuinely don’t believe the employees care about their customers or their experience in their store. There used to be great employees there who made your day better by going in but it seems they’ve all left (as would I if I had to work in that toxic environment with those people). Sad day, I think I’ll go to mobile next time. Again thank you to the woman with the platinum blonde hair, you’re the only reason I go there in the mornings before work and also the only reason I gave my review 2 stars instead of 1
