Reviews
What Humberto Jakubowski likes about El Pollo Loco:
This restaurant serves the most delicious chicken and fried shrimp. The staff is extremely friendly and efficient, ensuring prompt service even during busy times at the drive-thru. View all feedback. What Ella Homenick doesn't like about El Pollo Loco:
Terrible customer service!! The service at drive Thru is sad. This employee was rude when she took my order and when I met her at the window. They definitely need more training on customer service. I called and complained to the manager and she couldn?t even understand the issue because there was an obvious language barrier!!! Don?t order from this place!! They don?t believe in providing good customer service. They d... View all feedback.
Reviews from various websites
This restaurant serves the most delicious chicken and fried shrimp. The staff is extremely friendly and efficient, ensuring prompt service even during busy time...
read moreThe vegetarian quesadilla is delicious and the service is quick!
I absolutely adore the chicken tortilla soup at this restaurant. I highly recommend adding a single chicken breast to the soup - it's a winner! All for a reason...
read moreThe best chicken and fried shrimp. Very friendly staff and they get you out fast on the drive thru even when there is a lot of people on line.
You screwed my order today and I had to go in and pay more for my meal.
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read moreThis restaurant offers a diverse range of food options, with standout dishes like chicken, fried shrimp, and the beloved chicken tortilla soup—highly recommended for its value and flavor. However, recent experiences reveal significant inconsistencies in service and food quality. While some patrons enjoy friendly and efficient staff, others have reported rude interactions and language barriers at the drive-thru. Quality control also appears to falter, exemplified by uncooked chicken and poorly prepared tacos. Overall, while the food can be delicious, prospective diners may want to be wary of service and food preparation issues.