Yia Sou - Montréal

Title: don’t go there unless you want to give 20 or over tips for a small meal.The whole restaurant looks a bit too dark for us. Door next to the table was open and it was too windy and cold. The dish was tasty and it does come with big size. The cashier was the negative side. When I asked for the bill and paid in cash, we left 15 dollars for the tips but the cashier was so obvious not happy and gave us a “ you are cheap” looking. Therefore, never going back again

Just ordered a pork pita with coke zero through the doordash. There was no coke in the bag which was stapled. I called them they said they packed it, blaming it on a delivery guy. Chunks of pork were half raw and chewy. Not shaved like in real gyros. Based on this order staff of this restaurant is lazy and ignorant. I'm done with this place. This is Montréal, Québec, Canada first world country. We Canadians deserve great service, great food and respect. If you're lazy and don't care about your customers don't bother doing it.

I’m usually happy with the food and ordered regularly but I was very disappointed with my most recent order.I called 35 minutes before the restaurant closing time to confirm if a pickup could be possible/ if the kitchen would be able to prepare the chicken in time and was told that this was possible and my meal would be ready in 20 minutes. The chicken was unfortunately undercooked and as the restaurant doesn’t open until 4 pm on weekends, I could not call them until then.I asked if anything could be done to be compensated, and I was told that the meat was likely undercooked because there wasn’t enough time, but I wish I had just been told that it would not be possible to order rather than to receive undercooked meat that I was not able to eat. I was only offered $5 off for a future delivery but I would have appreciated a more understanding compensation.EDIT: I appreciate the response from the owner and apologize for my harsh review and rating as I now understand that they are training new staff.It would be unfair for me to leave a negative review without stating that my previous visits have all been pleasant both food and service-wise. Thank you for your understanding!

My favorite place to go, they have delicious food and more variety of food drinks. Very friendly staff. It excellent atmosphere, only one thing; wish they would open for lunch on weekends too,

Lol easily the worst service I have ever experienced. I hate leaving negative reviews, especially to a family business, and I get that COVID hit the industry hard, but you can't run a business with people with zero customer service skills. People just expect tips at this point, and will chase you out of the restaurant when they don't get any, just absurd.The waiter had the audacity to chase us outside demanding a tip. Beat it