Hardee’s - Monticello

If you want crummy,cold biscuits,hard bacon,cold hash rounds,poor service and bad attitude,eat here , right McKenzie! read more If you want crummy,cold biscuits,hard bacon,cold hash rounds,poor service and bad attitude,eat here , right McKenzie!

Spending almost $20 for a combo just to get the wrong order is unacceptable. read more Spending almost $20 for a combo just to get the wrong order is unacceptable.

Terrible experience. When ordering drive-thru service recently, the employee took my order and spit out my total without asking me if I wanted anything else (I... read more Terrible experience. When ordering drive-thru service recently, the employee took my order and spit out my total without asking me if I wanted anything else (I did, but oh well). When I pulled up to the window I saw the employee leaning against a wall enjoying a bag of Lays BBQ potato chips. She stood there feeding herself by hand and ignoring me, not taking my money or giving me my drink, and leaving me to wonder what was going on. Finally, when my food came up, she tried to pack it without washing her hands. I had to honk my horn repeatedly to get her attention. I told her what I saw and asked her to wash her hands before touching my food. She got on her huffy bike to (I hope) wash her hands. She returned wearing plastic gloves and an attitude. She was so rude. She handed me the bag and shut the window, walking away. Again, I honked my horn for her because I still hadn’t gotten my drink. She muttered at me that she was getting it but she was clearly walking off. Never said I’m sorry or made any attempt to save the customer experience. She even picked up the paper straw with a napkin to hand to me with the drink to be extra rude. Her behavior was inexcusable and I will never go back. Do better, Hardee’s management!

Upon sitting down in the dining area, I witnessed an incident that raised some concerns about customer service. A gentleman approached the counter to place his... read more Upon sitting down in the dining area, I witnessed an incident that raised some concerns about customer service. A gentleman approached the counter to place his order, but the employee assisting him was preoccupied with their phone. Although the staff member greeted the man, they couldn’t set their phone aside to take his order. In situations like this, it would have been more professional to excuse themselves and allow a colleague to step in while they took a moment away from the counter. This kind of behavior reflects poor customer service. When a customer enters the establishment, they should be met with immediate attention and assistance. Employees should not be using their phones at the front during working hours, even if they are checking something for a manager. Phone usage should be reserved exclusively for breaks. I requested a comment card from the manager, only to be informed that they no longer provide them. Fortunately, I noticed a QR code available for feedback. Having worked at Hardee’s in the 1990s, I recall that any form of disrespect towards customers was not tolerated. Employees faced disciplinary actions, including write-ups or even termination, for such behavior. Back then, management prioritized customer care, understanding that customers are integral to their business and, ultimately, their salaries.

Has been a while since had their food. Had a nice meal, and good service. thank u. read more Has been a while since had their food. Had a nice meal, and good service. thank u.