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Contribute Feedback What Stephanie Meier likes about Bruster's Real Ice Cream:
I tried Bruster's for the first time and I will definitely be returning soon! The staff prepared my order quickly, and the New York cheesecake was absolutely delicious! View all feedback.
What Stephen Wolff doesn't like about Bruster's Real Ice Cream:
if they like soup, then this is the place for them. it way overpriced, they can get better quality of ice cream at cook out for half price. I almost never regret anything except when I left, I regretted this decision right away. View all feedback.
I'm not sure if the employees need more training or if they just don't care. We ordered two pints. The young lady taking the drive thru orders would scoop parts of our orders, stop and take more orders, then scoop some more, then stop and take more orders. We already had a feeling our ice cream would be soft because of how long it was taking (literally over 10 minutes). We also watched as she wiped her hands on her pants periodically rather than wiping them on a towel or paper towel. We were staying only 3 miles away; when we got back, the ice cream was already melting and extremely mushy. There was also melted ice cream running down the sides of the container. If ever in the area again, we'd visit the location on Chantilly rather than this one. Definitely better service.
I don't know what she's taking in the window for a long time. I guess we're waiting for a fresh batch of pommes to get up and I mentioned that the personalities are like dry ice. no smiling. and it can burn you when you touch it. to get smh. ice cream should be a happy experience. luck is not what I have.
Ice is good, but every time I try to order a banan gap, they are banan. lol
Ice cream was old tast terrible. Got those young kids working in there they don't care what they serve you.
Archit did a great job tonight. Our ice cream was quickly and correctly made. Outstanding!
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