Gong Cha - Montclair

Drinks weren't the greatest but worst of all was the service. Very rude and told us we had to leave at 9:15 when the store doesn't close til 10. Don't come. . I... read more Drinks weren't the greatest but worst of all was the service. Very rude and told us we had to leave at 9:15 when the store doesn't close til 10. Don't come. . I apologize you are correct it was 9:20. The employee working told us to leave becausethey were closing up. She was rude and unfriendly.

Drinks were not the best but worst of all was the customer service in one of the employees. There was a total of 3 but only one was very rude and told us to lea... read more Drinks were not the best but worst of all was the customer service in one of the employees. There was a total of 3 but only one was very rude and told us to leave about 30 mins to closing. Sadly I don't recommend this location and looking over the reviewsI can see I was not the only customer who had this experience.

I trusted this brand because my first order of dirty brown sugar drink left a good impression. However, the second order was just awful. The regular milk tea ta... read more I trusted this brand because my first order of dirty brown sugar drink left a good impression. However, the second order was just awful. The regular milk tea tasted cheap and unhealthy, and their tea drink was below average. I gave this brand anothertwo chances, I regret it. The drinks were so bad that I had to throw away. I don?t know what sugar they use. The sweetness mademy head and heart very uncomfortable. I don?t have these feelings when having other sweet drink. Now I am drinking Yaya tea,which satisfies me every time.

The tea is good, service bad, don?t came at 8:30pm they want to kick us out. They clean and stuff and they take forever to come and take your order read more The tea is good, service bad, don?t came at 8:30pm they want to kick us out. They clean and stuff and they take forever to come and take your order

Awful customer service. Charged me 4 times refused to give back my money. Person hung up on the phone. Refused to let me speak to the manager. The person I spok... read more Awful customer service. Charged me 4 times refused to give back my money. Person hung up on the phone. Refused to let me speak to the manager. The person I spoke to was the shift leader. This is in reply to the owners response. Apparently its okay toinsult the customer. I did check my account. I was charged 4x times. The shift leader told me to come in. Thats where I have theissue. Your machine was having problems. Was not my fault at all. Then for the shift leader to hang up on me was veryunprofessional. I go to this location often. Now I will not. I know people that go to this location as well. They will no longerbe going to your establishment. Next time do not respond and insult a customer that you are relying on to stay in business.