Sheetz - Monroeville

I honestly don’t understand how this happened, but if I could give Sheetz zero stars, I would. If you’re truly hungry, avoid this place. We waited in the drive-... read more I honestly don’t understand how this happened, but if I could give Sheetz zero stars, I would. If you’re truly hungry, avoid this place. We waited in the drive-thru line for 45 minutes after ordering, and we were only the fourth car from the window. Frustrated, I sent my husband inside to check, and they told him it would be another 30-45 minutes. He decided to cancel our order, and we left. In the time we waited, I could have gone to a sit-down restaurant, eaten, and left. How is this even possible?

If I could give zero stars, I would. This place has really declined since 2020. Last night, I stopped in for some late-night food and ordered a quesadilla. When... read more If I could give zero stars, I would. This place has really declined since 2020. Last night, I stopped in for some late-night food and ordered a quesadilla. When I got home, I found a twist tie with a piece of metal stuck inside it. I will NEVER return to this Sheetz. On top of that, all the trash cans around the gas pumps were full and overflowing. Thanks for nothing, Sheetz!

On January 22, 2022, at 11:15 AM, I had one of my most disappointing experiences at Sheetz. All the self-checkout machines were stuck on a "please wait for assi... read more On January 22, 2022, at 11:15 AM, I had one of my most disappointing experiences at Sheetz. All the self-checkout machines were stuck on a "please wait for assistance" message because some customers left them unattended while waiting for help that never came. My mobile order was supposed to be ready by 11:18, but after waiting an additional ten minutes, I realized it wasn’t even on the mobile order rack, even though the ticket indicated it should be there. To make matters worse, the tater tots I received were cold. It would have been helpful if someone had called my name when my order was ready. Additionally, I noticed an employee switching between food service and the register without changing gloves, which seemed quite unsanitary. Overall, it was a very disappointing visit.

This is the best Sheetz around, but I have to mention one employee named Che. He is consistently ignorant and rude every time I've had him ring me up. This time... read more This is the best Sheetz around, but I have to mention one employee named Che. He is consistently ignorant and rude every time I've had him ring me up. This time, he really crossed the line. As soon as I approached the counter, he mumbled that he was tired and needed sleep. I tried to make small talk and said I could relate since I had just finished my second job for the day. Instead of engaging, he snapped back that he didn't care how long I’d been up and was too tired for this. He went on mumbling some other things that I couldn't make out. I told him to calm down and wished him a good night, but he just mumbled something that came off as sarcastic. I've always had positive experiences at this store with the other employees, but if I encounter Che again, I won't be as forgiving. Management might need to look into this situation. — Monday, 9/19/2022, 11:15 PM.

Another clean and convenient Sheetz location. The sunset was absolutely stunning. 10/2/22 read more Another clean and convenient Sheetz location. The sunset was absolutely stunning. 10/2/22