Sonic Drive-in - Monroe
Sonic Drive-in
Description
A popular drive‑in chain with reliably tasty food and standout employees, yet service quality is uneven. Many guests praise friendly, patient staff and accurate orders, while others report rude interactions, slow service when understaffed, and occasional order mistakes — notably poorly filled desserts and coupon disputes. Carhop and app ordering are available, but management could improve consistency and courtesy to match the menu’s strengths and protect repeat business.
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Feedback
It's Sonic! The chocolate milkshake is fantastic, and the pretzel twist is simply amazing.
The service was slow, and the food was disappointing. The pretzel twist wasn't warm at all.
The staff at this Sonic location were quite unfriendly, and honestly, rather rude. I had to repeat my question several times at the speaker, thinking they hadn’t heard me. When I finally received a response, the employee essentially shouted back as if I was inconveniencing her. When the carhop delivered my order, I thanked her and tipped over 18%, but she didn’t say a single word in return. No thanks, no appreciation, nothing to encourage me to return. The owner or manager really needs to address their staff about basic manners and respect. This Sonic already has a low rating, and if management doesn’t take action, I can see significant business issues arising in the future!
The most expensive fast food you can find. It's always a gamble when it comes to whether the food will be good, fresh, and served hot.
I'm going to continue giving this place one star until they let go of the white lady who keeps rejecting my coupon. I received this coupon from Neville and expect them to honor it.
