Dunkin' - Monroe
Dunkin'
Description
This Dunkin’ in Monroe, NY produces wildly mixed experiences: when well staffed it delivers fast, personalized service—regulars’ orders are ready, coffee is consistent, and team members will hold or make up missing items. At other times patrons encounter rude behavior, inventory gaps (donuts, napkins), and abrupt service near closing. The shop is convenient for daily pickups and commuters but can be unpredictable due to staffing and management inconsistencies.
Images
Feedback
It's a Dunkin. Nothing to add?
The young woman with red hair at this restaurant was quite rude. She should keep in mind that she is in customer service. I don’t visit often, and after this experience, I won’t be returning.
I just visited the Dunkin’ Donuts at the Shopping Center, located at 791 NY-17, Monroe, NY 10950. When I arrived with my children at 8:27 PM, there were two employees working. The younger one was incredibly rude from the moment we walked in. She loudly shouted, "We don’t have any donuts!" I understood that, but my daughter was interested in the Barbie drink. When I asked the other employee about it, the rude worker interrupted again, saying, "We are getting ready to clean the ice machine, NO." I pointed out that they close at 9 PM and it was still before 8:30 PM. She shot me a glare, so I decided to leave with my children. I've never experienced such disrespect at a Dunkin’ before. This worker clearly doesn't understand customer service and shouldn't be in that position.
No issues with in store order.
This was the worst Dunkin' Donuts I have been to. Was going to go back in to get the order corrected. Didn't want to waste my time. I do know for the next time. It was early in the morning and you don't have any napkins to give your customers. Very bad management. Think twice before going there.
