Dunkin' - Monroe

Hey i made a mobile order this morning at 8:29. i came to pick it up realizing the drive thru was to long for me to get to work in time. so i decide to go insid... read more Hey i made a mobile order this morning at 8:29. i came to pick it up realizing the drive thru was to long for me to get to work in time. so i decide to go inside and pick it up. i am now the third person in line at 8:40. While waiting my turn and the lady in the front is ordering her pumpkin spice goodies, i see a worker behind the counter grab a medium drink off their to go station and start drinking it, i try not to think too much about it. i wait for my turn, thankfully the lady in front of me was getting gift cards so she let me go ahead of her. i tell the lady behind the counter my name and that i have a mobile order and she said she will be right back with it. once she walks out of eye site i hear a girl go she made that order forever ago . another lady appears at the counter this time asking for my receipt i tell her it 's on my phone and go out to my car to get it. i then come inside, in a bigger time crunch that i would have been taking the drive thru, stating that if the coffee isnt made i dont have time to wait. the lady offered me a refund after looking stunned i told her i did not have time and i paid with this with my reward points. im not mad at the way the handle the transaction. offering a refund was the only option since i wasnt waiting for a remake. but i am mad i waited in line for a free coffee i was carving and i have earned after all the times i come here and watched a worker drink it because it took me 10 minutes to get there. I will never be back to this location. I really loved y 'all too :

Coffee never is right but the employees change weekly. read more Coffee never is right but the employees change weekly.

Good drinks. Enjoy the awards on my app every month. The avocado toast is so good. Various shots for the coffee. read more Good drinks. Enjoy the awards on my app every month. The avocado toast is so good. Various shots for the coffee.

This location is by my house, so I always go there but from now on I rather drive an extra mile than go back , the worst service ever , plus they always make mi... read more This location is by my house, so I always go there but from now on I rather drive an extra mile than go back , the worst service ever , plus they always make mistakes in the orders , I ordered a strawberry colatta with whipped cream more ice than syrup and she put whipped cream with flat lid i had to go inside to correct it , when I asked her she took the lid and replaced it whit doom lid and give it to me when I told her to fix the whipped she rolled her eyes at me , plus I realized they give me a small cup but charged me for a medium, the donut is a different story the same worker made mistake three times to give me the right one and it was very hard my daughter couldn't eat it , they hire people with no experience and leave them alone with no supervision, never go back there

My experience at Dunkin' this morning was really disappointing. I ordered my usual medium hot coffee with no sugar, but they served me a small and charged me fo... read more My experience at Dunkin' this morning was really disappointing. I ordered my usual medium hot coffee with no sugar, but they served me a small and charged me for a medium. When I asked for a small coffee with sugar instead, they simply didn’t fulfill my request. Overall, it was a frustrating visit.