The Cripple Creek Inn - Monmouthshire

As a party of 8 including 4 children 2 of which were small babies) we were met with a challenging and unhelpful staff member. Upon arriving we requested some assistance with our children prams, upon which the staff member publicly shamed us for having prams with us and told us she would not being making requested accommodations to situate our prams. This meant through the duration of our meal our babies were passed around the table for comfort having not being able to lay in their now collapsed pram. This led to babies becoming unsettled and the same member of staff making many remarks to other customers about the noise of the unsettled babies. As well as this she did not approach us once to check if we were comfortable with the arrangements despite being able to see as a large party we struggled with the small space! I believe New Year’s Eve to be a family occasion and if this establishment has a prejudice against families of small children it should be highlighted on their website. Unfortunately we paid an extortionate amount for food and drinks to feel judged the whole time. Will not re returning and certainly will not be recommending to families.

Was suprised we got a table here for New Year’s Eve with such short notice and for 8 people… well now I can see why. There was a female member of staff (apparently the owner? with the worst attitude I have ever encountered, we asked if she could move a part of OUR table so that our pram could fit in. To this, she was rude and was raising her voice at us completely embarrassing us infront of fellow paying customers. Will never return here due to this foul woman.

We had booked (paid a deposit and chosen our dishes) a Christmas evening meal and were looking forward to our visit. On giving our name, we were rushed to our table and were asked what we wanted to drink before my husband had arrived (parking car) and before we had taken our coats off and sat down. We had brought along an elderly relative and she did become a little flustered. A rather officious lady came to check our order and fortunately my husband had recorded our choices at the time of booking so we were able to clarify any complications. The first course was okay but the prawn cocktail had a large piece of smoked salmon in it that had not been chopped up as it should have been. The main courses were very disappointing. The duck was overcooked, as was the turkey, the potatoes had skins like leather and the vegetable were sad and unappetising. The orange sauce for the duck was bland. We did not stay for desert. Cooking for large numbers at Christmas must be difficult and pre-prepared food obviously makes the task easier for the chef but overall this was an average and lukewarm experience. We sharen't be booking a Christmas meal at The Cripple Creek again.

I had the the fresh seafood platter. Included in the description of this dish the menu reads scallops which is plural more than one. There was only one scallop on the plate, the menu should read 'and a scallop '. This is my only real gripe.

Excellent food and service as usual. First time taking the grandkids and they loved it. Their new favourite place to eat.