Dunkin' - Monee

As a person who works in customer service, I believe she could use some training on handling customer complaints. When I informed her that I would be reaching o... read more As a person who works in customer service, I believe she could use some training on handling customer complaints. When I informed her that I would be reaching out to corporate regarding my experience, she appeared indifferent. I also pointed out that we wouldn’t have returned if the donuts had been satisfactory, leading us to choose McDonald’s instead. Additionally, I often find that you can only place orders through the drive-thru and not inside, which raises concerns about their level of service.

I would rate this restaurant zero stars if I could! I ordered five chocolate munchkins for my daughter but received the wrong order. To make it worse, there was... read more I would rate this restaurant zero stars if I could! I ordered five chocolate munchkins for my daughter but received the wrong order. To make it worse, there was a pumpkin munchkin in the bag, and my daughter is allergic to pumpkin! When I called to speak with a manager, he seemed more interested in the $2.37 I spent rather than my daughter's safety. Are you kidding me? I emphasized that I wasn't concerned about the money; my main priority is my daughter's well-being! I just can't comprehend how difficult it is to put five chocolate munchkins in a bag. They didn’t even ask if she was okay—it's clear that they didn't care at all.

I want to commend the outstanding customer service I received from the young man at the drive-thru around 5 PM on October 13, 2022. I regret not catching his na... read more I want to commend the outstanding customer service I received from the young man at the drive-thru around 5 PM on October 13, 2022. I regret not catching his name, as he made a lasting impression. I ordered a large mocha iced with cream, and I truly appreciated the service. Thank you, Manhattan!

Food: 5 Service: 5 Atmosphere: 5 read more Food: 5 Service: 5 Atmosphere: 5

No one acknowledged me while I waited to place my order; the staff were busy chatting among themselves. When I left, I saw there was only one customer in the dr... read more No one acknowledged me while I waited to place my order; the staff were busy chatting among themselves. When I left, I saw there was only one customer in the drive-thru. I decided to go to a different Dunkin’ for my order. Service: Takeout.