Second Cup - Menu

I love Second Cup. I just don't love this location on Gorge Road in Moncton, due to ownership. The rewards program changed (changes from the head office) on 21/... read more I love Second Cup. I just don't love this location on Gorge Road in Moncton, due to ownership. The rewards program changed (changes from the head office) on 21/04. Went there 2 weeks ago and bought 4 drinks, used my punch cards. I had 3 free drinks at the time, but told staff I wanted to keep them. No one informed us that the rewards program was changing soon. Went today and tried to use a card for a free drink - they told us they did not honor those anymore under strict direction from the owners. If I had known, I would have used my 3 free drinks last time. While I understand the rewards program is changing (which by the way will take twice the amount of coffees to get a free one), it would just have been common sense and good customer service to honor the cards that were already started.I went to another Second Cup location in the same city (different owner/manager) and used their card. While they couldn't punch it anymore (there were 2 punches on there already), they gave us 1$ off of our coffee which was appreciated. The amount of money is minimal, it's just the principle. Apparently Second Cup on Gorge Road does not care about their loyal customers. Fortunately, there are plenty of coffee chains/shops around Moncton

Met friends her for a coffee and a chat. As always the service and quality were very good. Would certainly recommend Second Cup and will certainly return. read more Met friends her for a coffee and a chat. As always the service and quality were very good. Would certainly recommend Second Cup and will certainly return.