Dunkin' - Moline
Dunkin'
Description
Dunkin’ locations show a mixed bag of experiences, with many patrons expressing frustration over slow service, understaffing, and orders mishandled. Issues like unkempt parking lots and confusion at ordering kiosks plague these stores. However, there are bright spots; some customers praise friendly staff and note improvements in management. A particular manager stands out for his exceptional service, quickly remaking drinks and assisting customers efficiently. While loyal enthusiasts appreciate the coffee and unique offerings, others hesitate to revisit due to inconsistent experiences. Overall, Dunkin’ holds potential, but operational challenges must be addressed for a consistently satisfying visit.
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I had a really disappointing experience at this restaurant. There were only two staff members working, and despite the place being almost empty, service was incredibly slow. It seemed like they didn’t know how to operate the machines properly, and they restricted access to the lobby area. I've been a loyal Dunkin' customer for a decade, but after this visit, I'm finished. I'm planning to give the competitor down the street a try since they appear to be much more efficient.
I ordered a 50-count box of filled munchkins and only received 41, and I also got a 50-count box of chocolate glazed munchkins but found only 36 inside. It seems the staff there struggle with counting. I've attempted to call them four times but haven't received any response, so I’ll need to contact the corporate office on Monday. This happened at the Dunkin' in Moline on the Avenue!
I grabbed an iced coffee in Rock Island, but it barely tasted like coffee at all. By the time I noticed, I was already on the other side of town. I drove by the Moline location and decided to stop in to see if I could get some coffee on the side to mix in. To my surprise, the same manager from Rock Island was at the Moline store, which was packed with customers. However, he was very courteous and quickly had my drink remade. It truly made my morning!
Whenever we ask for less ice, they always end up adding extra. We usually order the signature mocha iced latte, but it almost never has enough chocolate or whipped cream. On the bright side, the staff are consistently polite and well-mannered.
I am sad to say that I will no longer be stopping here. The drive thru has potholes big enough to tear the bottom of your car out. And they no longer have the impossible sausage sandwich. There is no longer any reason to come here. I'm so sad. :
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QR-Code for the menu
