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I will never return to Subway again. The manager, whose thick accent made communication difficult through the plexiglass barrier and mask, made me wait behind several customers because the gift card she had given me just two days earlier didn’t work. She also refused to accept a coupon, claiming it was expired—even though most fast food places still honor such coupons. When I suggested she should at least accept the coupon to make up for the wait, she declined. I then asked for a refund on the faulty gift card, which she mishandled. I informed her that I would not be coming back. Additionally, I noticed that she seems to be hiring primarily people of her own ethnicity, similar to what I observed at Pollo Loco. Preferential hiring based on race shouldn’t be allowed, especially in large fast food chains. Does affirmative action only apply to white business owners? Several others have also reported seeing the same manager yelling at a Latina employee months ago—a situation I witnessed myself. It appears she now hires exclusively people of Indian descent. This behavior should be reported to the BBB. The issues I experienced seriously affected my experience with the menu and customer service at Subway.

When I visited Subway a year ago, it was pretty good, but now every time I go, the staff member is rude and says they can’t do this or that. They end up ruining my sandwich or wrap every time. The customer service is terrible, and the sandwiches are low quality!

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