Starbucks Coffee - Mission Viejo

Very poor experience today. Took 30 min to get 2 coffee drinks, but our hot(? sandwiches were ready in 2 minutes. Outside tables were dirty. Need more machines, and stop closing nearby locations that cause other locations to be impacted. Even though workers were doing the best they could under these conditions, we will not return.

Randomly closed for walk-in's. Mysteriously the drive thru is open. Had a mobile order I couldn't pick up without my car. Guess I'm out the money. BAD, BAD, BAD. Update: This looks to be permanent. Walk-ins are randomly shut down. I'm done with this Starbucks. Won't be back.

Why can't this global corporation that takes in billions and puts every other coffee shop out of business pay it's employees enough to keep its locations staffed??? This location especially is so hit or miss. I just scheduled a meeting with someone here and show up only to find it's drive-thru only. Come on, stop being so greedy, Starbucks.

Not sure what time we walked in the door, but we ordered our drinks and food and then the wife went to the restroom and I hung around for our order... At which point I observed a Starbucks employee the standing at the front door jingling her keys at first I saw her staring out the window and thought nothing of it. Then as I walked around and noticed her still standing there jingling the keys, I thought to myself maybe they're closing what time is it and it was 7:05. So I think to myself it's pretty safe to assume that they are in fact closed. Then one drink was ready to be picked up and I grabbed it, but who might dismay those keys are still jingling at the front door yet I still have a grilled cheese and another drink coming to me.. So i think to myself, do you suppose she will continuously jingle her keys the entire time until i get my full order and the wife comes out the restroom??? Well u got news for ya... YES, SHE DID JINGLE THOSE DARN KEYS THE WHOLE TIME!!! Talk about not feeling welcome.. i will definitely think twice before going back into this Starbucks...

No idea how their rating is even that high. I thought my experience would be unique but I?m seeing several other reviews of people who had the exact same experience. I put in a mobile order (there were no notes in the app about issues at the store).  When I got there, they had locked the door and had a sign saying they had closed the cafe and you had to use drive thru.  At that point, there were 10-15 cars in the drive through and I didn?t have time to wait.  When I knocked on the door, I repeatedly only had a staff member make degrading and rude ?driving? arms to me signaling that I needed to go to the drive thru. No matter how much I knocked and showed my mobile order screen, he kept doing the same thing or the entire staff would ignore me.  Finally, I called and the staff member who answered agreed to bring my food out.  When I asked why this issue wasn?t marked in the app, she said they had just turned off mobile orders because of it and didn?t know it was an issue at first.  Fine, but you would think they?d realize that they need to bring out all the existing mobile orders rather than just mock and ignore customers trying to get what they?ve paid for forcing them to wait in a 20 minute drive thru.  It?s mind boggling that this seems to happen all the time and they never learn from it. What a terribly run location.