Starbucks - Mission Viejo

Starbucks prices are getting beyond my budget. It’s harder to get double stars and then it doesn’t happen automatically. I’ve become very disenchanted with a a place that I really use to love.

Best location the baristas r super friendly wish i knew the sweet ladies name that helped me last night and this morning

The people here are rude and nasty! They say they don’t care as they are NOT part of the Starbucks system! Ummm So they are NOT A Starbucks franchise!!! DO NOT SUPPORT THEM!!!

Velma or tells is super kind. Love her! She always make the mornings good genuinely cares about customer and cares about the job!

I hate to leave negative reviews as the food was ok, but the server’s apparent animosity towards me was so jarring and out of nowhere I had to leave a negative review. Apparently it was ‘rude’ of me when I asked for a food item thme off mid sentence and directed me to look at the food display and see it was not available. I understand that maybe I should have done more than a quick glance to check if the sandwich I wanted was available, but her snappy attitude just felt out of nowhere as I wasn’t trying to be demanding. I had gone previously with my mom, and this same server was just as impatient then as she was now. At first I figured she was just stressed from the day, but in this recent situation we appeared to be the first order she took. I’m sure working a customer service job is frustrating, but it really pays to show people respect. If I had been a complete jerk I would’ve understood her impatience, but I wasn’t consciously doing anything to be a nuisance. I hate to name-drop but if someone who has a bit of power in this situation happens to be reading, you may want to consider selecting a new kiosk manager for your in-store Starbucks.