T4 - Millbrae

The service was quick and friendly. It's a great spot for boba tea and snacks. read more The service was quick and friendly. It's a great spot for boba tea and snacks.

As soon as I entered, I felt a wave of sadness wash over me. I stood at the counter for a minute while the staff overlooked my presence, until I noticed the tab... read more As soon as I entered, I felt a wave of sadness wash over me. I stood at the counter for a minute while the staff overlooked my presence, until I noticed the tablets on the wall that said "order here." My mistake. The drink was decent, but there were no board games available, making it hard to justify coming here with friends. Just a sign of the times, I suppose.

I love this boba shop! I always get fries, popcorn chicken, and mango or royal mango delight with cream. Their drinks are sweet, and the food is tasty to the la... read more I love this boba shop! I always get fries, popcorn chicken, and mango or royal mango delight with cream. Their drinks are sweet, and the food is tasty to the last bite. I like how there are many options, and you can choose the level of sweetness you want on your drink. You have you try this place. It is a must.

Very nice place. Good snacks and tea. Kind people. read more Very nice place. Good snacks and tea. Kind people.

I took the drink to the cashier, who looked at it and asked what was wrong. I pointed out the foreign object, and he acknowledged it but said, "Yeah, I see it,... read more I took the drink to the cashier, who looked at it and asked what was wrong. I pointed out the foreign object, and he acknowledged it but said, "Yeah, I see it, but I don’t know how it got in there." I replied that I didn’t either. This lack of accountability and poor customer service was very disappointing. I was sitting right in front of their counter the whole time, and they could easily check the security footage if they thought I had tampered with my drink. I didn't make a fuss and simply suggested they inspect their products to make sure nothing foreign gets into them. Yet he continued to imply that it might have been my doing, which was absurd. Considering their setup with open containers, it's very possible for flies to contaminate their drinks, especially with all the syrup and ice around. While these incidents can happen, their initial response to deny responsibility was completely irresponsible. I remained calm the entire time, and again, they could check their cameras! After this experience, I doubt I will return. Also, the Wi-Fi connection was poor, and the cell signal was practically non-existent. There are plenty of other places where I can spend my money. So, drinkers beware! Always check your drinks before consuming them. Turn them upside down and give them a shake to ensure there’s no unexpected “protein” in your beverage, or else you might just hear a "I don’t know how it got there" from their staff.