Reviews - Zaxby's
Reviews summary
At this Zaxby's location, experiences have been notably mixed. While the restaurant boasts excellent chicken fingers, sandwiches, and well-seasoned fries within a charming barn-themed interior, issues with service and order accuracy persist. Customers report frequent order inconsistencies, missing items, and disappointingly slow drive-thru times. Many have encountered rude staff, leading to frustration and reluctance to return. Despite the potential of a satisfying meal, patrons are left questioning the reliability and efficiency of this fast food spot. Overall, it seems that while the food may be enjoyable, the service desperately needs improvement.
Reviews from various users
Last update : 10.05.2025
I ordered online and got to the store. My food was not with online orders. I waited 15 minutes asitger food appeared. I fi ally asked what happened to my order and they said mine was in the counter instead of with online orders and she just handed me thenow cold food. Not returning to this Zaxby's but I do like the food in general.
Worst zaxbys ever ate at. No other customers there but me eating in the restaurant. 3 employees came from the back, sit in one booth and started being loud and yelling back and forth over the booth. Sounded like one of the female employees was using foullanguage. Fries were horrible. Hard, cold and no flavor. I got tired of listening to the loud employees and trying to eat thehorrible fries and left before even finished half way eating. Tried to find a manager to give feedback but I would imagine withthe way the employees were acting, there was no manager there.
The fries are only good with seasoning. When I ask for fries and extra seasoning on the side you should tell me before taking my payment that you ?don?t do that at this location? I?ll go to other locations who do or at least tell me before giving me theseflavorless fries:
20 min for ice cold food in a nearly empty dining room. Received money back promptly when asked, but this is not up to anyone's standard.
Just wanna take the time to commend the employees at this location. They were busy and understaffed during the lunch rush. They kept their composure despite a few customers being very rude and inconsiderate. The manager on duty was cooking and handlingcustomers and still kept her cool when dealing with the rude customers. My food was fresh and delicious. Customer service wasoutstanding.
Last update : 30.10.2023
Very quick service- thank you!
The food is good and the service is ok. The drink machines are a disaster. They spray everywhere and are frequently out of some kind of soda. They are always nasty. It’s not clear that they are being cleaned or maintained.
Don't expect a quick experience at this drive-thru. Your car might break down and rust out before your food arrives. After several visits over the past few months, I've seen no improvement. I won't be coming back.
My first time eating there. The food was good.
This place is pretty much the perfect fast food restaurant. The chicken fingers and sandwiches are amazing, the fries are beautifully seasoned, and the menu has quite a lot of stuff! The building is themed to look sort of like a barn, and it's incredibly nice on the inside. And last but not least, the workers here are some of the nicest I've ever seen!Parking: This Zaxby's location features a fairly large parking lot.
