Epsi, Inc. - Midlothian

We had abysmal service at Waxahachie. However, I dealt with Tyler today on the phone (online had a glitch), and he was friendly, helpful and all around great to deal with. Our pizza and breadsticks were yummy, made fresh, and were ready in 15 minutes. The girl brought out it out as soon as we got there, and she was fast and friendly. I'm sorry i didnt catch her name. Its worth the extra distance to drive to Midlothian instead of Waxahachie. (We live 15 miles south of Waxahachie). They were awesome in Midlothian.

Picking up a pizza already paid for with rain outside. cashier said step outside and I'll bring it to you. You don't have a mask on I'll Never return.

Same issues as below. Does t seem like anything has been addressed. Also, I’m not wearing a dang mask to pick up a pizza. We won’t order from here again.

Poor customer service from management. They messed up on my order and food was not hot (didn't make a big deal about that). Asked to receive cinnamon twists and stated 45 mins other orders ahead of mine. I was confused you sent me the wrong thing why would I be placed to end of line. No apology from management or anything. This is why I stopped ordering in the past but had an upset 3 yr old. Now we at store buying cinnamon rolls. They need new management. The little girl who answered was really nice.

Just got my pizza. almost no toppings on it and its missing toppings.