Sweetfrog - Middletown
Sweetfrog
Description
Sweet Frog offers a mixed experience for visitors, balancing moments of delight with significant drawbacks. While the frozen yogurt is generally praised and children enjoy the self-service options, complaints about cleanliness and staff training are prevalent. The establishment appears neglected, with concerns about hygiene—such as ungloved staff and messy counters—highlighted regularly. Moreover, inconsistencies in service quality and a lack of healthy choices have been noted. Despite these issues, friendly staff have made a positive impact on some guests, indicating that with improved management and attention to detail, Sweet Frog could elevate its reputation and customer satisfaction.
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The place was incredibly dirty, so I ended up not purchasing anything. I usually refrain from writing reviews like this, but my experience was really unpleasant due to the filth and bad smell.
This location is very disappointing. The staff seems poorly trained, and there's a noticeable lack of respect towards them, likely due to their youth. Customers often voice concerns about the service quality, but ultimately, it's the manager and owners who need to take responsibility, as issues tend to filter down from the top. If you do decide to visit, I recommend addressing any concerns directly with the managers. And if you encounter a young employee doing their best, a kind word can go a long way in making their day better.
This is a favorite of my children. they make their own sundays, which could be better. some days are better than others in terms of choice, it depends on their taste. just remember they weigh everything for the light-toppings lol go
Not as many healthy options as they used to have. The floor was so sticky I kept losing my flats with every step. Maybe the type of cleaner they use? I don’t know not pleasant
