Five Guys - Middletown

Five guys never seems to disappoint. The staff were really friendly and helpful. The food was amazing, and the establishment was clean. There's not much more yo... read more Five guys never seems to disappoint. The staff were really friendly and helpful. The food was amazing, and the establishment was clean. There's not much more you would need.

Great burger and fries. Veggie sandwiches are also very good. Order online if you want to beat the crowd during busy hours. read more Great burger and fries. Veggie sandwiches are also very good. Order online if you want to beat the crowd during busy hours.

Whenever we can't agree on where to eat, Five Guys is always the solution! They serve the best burgers and fries! Both the kids and mom are always satisfied her... read more Whenever we can't agree on where to eat, Five Guys is always the solution! They serve the best burgers and fries! Both the kids and mom are always satisfied here!

I really enjoy dining here. The service is consistently excellent, the staff is friendly, and the food is always fresh! It's definitely worth it! read more I really enjoy dining here. The service is consistently excellent, the staff is friendly, and the food is always fresh! It's definitely worth it!

I have to say, I really love Five Guys and usually visit the Nanuet location, which I adore. However, my experiences at the Middletown location have been disapp... read more I have to say, I really love Five Guys and usually visit the Nanuet location, which I adore. However, my experiences at the Middletown location have been disappointing. I've been there three times, and I hoped the third time would be better. On September 11, 2022, I ordered a double cheeseburger with bacon and requested it "no bun." The cashier asked if I had a food allergy or a dietary preference, and I explained it was just my choice. I also ordered the same burger for my husband but with a bun. The cashier repeated my order, confirming that he understood. After our hike, we were eager for a meal. When I picked up our order, I was dismayed to find that both burgers were wrapped in lettuce instead of one with a bun and one without. I didn’t check the receipt while waiting because I’ve never had issues at Five Guys before. My husband was unhappy and returned to the cashier to explain the mix-up, asking if he could just get the buns to fix it himself. The cashier looked at him as if he were crazy and said, "I don’t think we can do that." Frustrated, my husband ended up ordering another burger for our son and went back to the car. Despite being hungry, he didn't even eat his burger after that. We could have gone to Wendy’s, but we were hoping for great burgers. Instead, we left feeling dissatisfied and disappointed because the cashier wouldn't rectify his mistake. On top of that, the small fries were really tiny—far from what I'd expect. We ended up paying nearly $50, and my husband didn't get to enjoy his favorite burger. I won’t be stopping by this location again.