Dunkin' - Middle River

Doordash orders are NOT handled with care and take over an hour for less than four things. my package was not sealed, my boyfriends food was made incorrectly an... read more Doordash orders are NOT handled with care and take over an hour for less than four things. my package was not sealed, my boyfriends food was made incorrectly and his drink had a nasty yellow film over the top of it.

I always used the drive-thru at this DDs every time I visited. Today, I came to get my brother and daughters some donuts. Instead of using the drive-thru, I dec... read more I always used the drive-thru at this DDs every time I visited. Today, I came to get my brother and daughters some donuts. Instead of using the drive-thru, I decided to go inside. Upon entering, the restaurant appeared clean until I approached the order counter and saw flies all over the donuts and munchkins. I am grateful that I chose to go inside this time because I will not be coming back.

The food, coffee and tea is good when it's given to you correctly. Depending on who served you, the service is great. Atmosphere isn't all that wonderful when y... read more The food, coffee and tea is good when it's given to you correctly. Depending on who served you, the service is great. Atmosphere isn't all that wonderful when you have to listen to employees arguing and cursing.

I have been a regular to this dunkin for the past 5 years and have grown quite fond of all the employees of this place and i always get me a matcha and or pumpk... read more I have been a regular to this dunkin for the past 5 years and have grown quite fond of all the employees of this place and i always get me a matcha and or pumpkin spice/ coffee the regular employees know me until this recent manager who came to thewindow 10/08/22 while i was trying to redeem my free drink which i redeemed in-front of the cashier the new ?manager? was beingvery rude and basically tried to get me to come into the store after me stating that i was late for my job at this point. andthen after trying to redeem it infront of her again she started to basically refuse me. i showed her the expiration date whichwas until next month and still she continued to refuse my business. it?s been 2 weeks since then. i have other friends who arealso regulars there have similar situations and now don?t even wish to return which i?m contemplating as well if this is how thenew manager wishes to act towards her customers an employees from what i see i don?t believe this dunkin will flourish

This was one of the worst experiences at this location. I had a half hour to get to work (which was right around the corner) waited in line just to order for 15... read more This was one of the worst experiences at this location. I had a half hour to get to work (which was right around the corner) waited in line just to order for 15-18 minutes (it was me and a car at the speaker). After I said my order, they repeated itback and never told me how much it was, which you should cause not everyone uses credit card. Pulled up to the windown to findthe girl taking money texting on her phone, no wonder everything was super slow, she finished her text before even greeting me.When I received my drink the first time they put no whipped cream in it, told them then double checked the receipt, yes I didand also had to pay for it (shouldn't have to pay for it if the photo in the board shows the drink with it, hello falseadvertisement). When I got it back I put it in the holder and didnt touch it until I got in to work....where I found a hair init. No it wasn't mine as it was IN the coffee mixture. The whole time I was at dunkin took a total of 27 minutes. I have neverwaited that long, nor had this back of service. At least my sandwich I got was hot, correct and with no hair in it.