Dunkin' - Middle River

Doordash orders are NOT handled with care and take over an hour for less than four things. my package was not sealed, my boyfriends food was made incorrectly an... read more Doordash orders are NOT handled with care and take over an hour for less than four things. my package was not sealed, my boyfriends food was made incorrectly and his drink had a nasty yellow film over the top of it.

I always used the drive-thru at this DDs every time I visited. Today, I came to get my brother and daughters some donuts. Instead of using the drive-thru, I dec... read more I always used the drive-thru at this DDs every time I visited. Today, I came to get my brother and daughters some donuts. Instead of using the drive-thru, I decided to go inside. Upon entering, the restaurant appeared clean until I approached the order counter and saw flies all over the donuts and munchkins. I am grateful that I chose to go inside this time because I will not be coming back.

My experience with this location is ?. The line is always long , there are ALWAYS SIDE CONVERSATIONS between the individual taking the orders in drive through s... read more My experience with this location is ?. The line is always long , there are ALWAYS SIDE CONVERSATIONS between the individual taking the orders in drive through someone they are working with so it confuses the customer if the person taking the order isspeaking to them or coworkers. Proceeds to pick up orders conversion still going on while taking the customer money.. there isno good morning? hello or nothing just give the money so you can get this order? No napkins ? No thank you or anything! Mythoughts and opinions are as follows not everyone is suitable for customer service employment so if you have a problem withdealing with the public with a wide variety of people , this isn?t the job for them!

The food, coffee and tea is good when it's given to you correctly. Depending on who served you, the service is great. Atmosphere isn't all that wonderful when y... read more The food, coffee and tea is good when it's given to you correctly. Depending on who served you, the service is great. Atmosphere isn't all that wonderful when you have to listen to employees arguing and cursing.

I have been a regular to this dunkin for the past 5 years and have grown quite fond of all the employees of this place and i always get me a matcha and or pumpk... read more I have been a regular to this dunkin for the past 5 years and have grown quite fond of all the employees of this place and i always get me a matcha and or pumpkin spice/ coffee the regular employees know me until this recent manager who came to thewindow 10/08/22 while i was trying to redeem my free drink which i redeemed in-front of the cashier the new ?manager? was beingvery rude and basically tried to get me to come into the store after me stating that i was late for my job at this point. andthen after trying to redeem it infront of her again she started to basically refuse me. i showed her the expiration date whichwas until next month and still she continued to refuse my business. it?s been 2 weeks since then. i have other friends who arealso regulars there have similar situations and now don?t even wish to return which i?m contemplating as well if this is how thenew manager wishes to act towards her customers an employees from what i see i don?t believe this dunkin will flourish