Wendy's - Miami

Breakfast, Delivery Services, Bacon Maple Chicken Sandwich

Wendy's

★ 3.1 / 5 (2451 reviews)

**A Mixed Bag at Wendy's: Customer Experiences Vary Widely** At this Wendy's location, guest experiences diverge significantly, from commendable customer service to disheartening incidents. Many patrons laud the warm welcome and enthusiastic service provided by staff, especially praising the kindness of Niurka and the managers, Sergio and Yuneidys. However, others report negative interactions, including unacknowledged waits and a refusal of service to non-driving customers. Quality concerns have also been raised, particularly regarding food preparation and flavor. A troubling incident involving racial insensitivity further tarnishes the restaurant's reputation, illustrating a need for improvement in both service and inclusivity to enhance the overall dining experience.

Last update: 17.01.2026 from: User

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★ 3.1 / 5 from 2451 reviews

Was Anonym at Wendy's a mag?
This was our first visit to the restaurant. We had just arrived in Miami and checked into our hotel when we decided to order takeout. We were warmly welcomed by Niurka, who was very kind and entertaining. She truly made our evening special. I loved her enthusiasm while preparing our meal, and her joyful personality was delightful. I highly recommend this place, and it was a pleasure to meet her! View all feedback.

What Anonym dislikes about Wendy's:
customer service in almost food joints are usually bad. the worst is when the person who takes her order gets her order right, but who cooks her order and packs it for her with her order. what happened to this wendys. I ordered two burguer with speck that I was charged for the speck, but the chef did not put the speck in my berries. View all feedback.

★ ★ ★ ★ ★

They were a better setting than mcdonalds staff and they are on the other side of the hotel (la quinta) I asked them to recommend an salate served by mcdonalds stop during the pandemic. I have made the right choice that my son loved her nuggets and they get to get her own drink or mix drinks from the machine.

★ ★ ★ ★ ★

Customer service in almost food joints are usually bad. the worst is when the person who takes her order gets her order right, but who cooks her order and packs it for her with her order. what happened to this wendys. I ordered two burguer with speck that I was charged for the speck, but the chef did not put the speck in my berries.

★ ★ ★ ★ ★

Just wanted a double stack like I always order and it could only be with a $4 combo, thats the first time this happened to me, I guess this isn't the best Wendy's.

★ ★ ★ ★ ★

The food is great! The chili is consistently spicy and delicious. It's one of my favorite places to eat.

★ ★ ★ ★ ★

Fantastic restaurant with amazing food, but the staff seemed a bit lackadaisical.

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