Dunkin' - Miami

Employees are sooo rude and they can?t read, mobile order was skim milk NO sugar I get the coffee with cream and loaded with sugar and I ask this is skim milk a... read more Employees are sooo rude and they can?t read, mobile order was skim milk NO sugar I get the coffee with cream and loaded with sugar and I ask this is skim milk and I get a nasty response it?s milk with an attitude and walks away. Poor quality customerservice don?t recommend going there unless you like dealing with rude people and like getting your drink made wrong and have todeal with it.

If I could give 0 stars I would. At 6am November 1st 2022, my sister and I were greeted with the upright most unprofessional customer service from the manager a... read more If I could give 0 stars I would. At 6am November 1st 2022, my sister and I were greeted with the upright most unprofessional customer service from the manager at this location.We pulled up to the drive through window and in a minute of us revising themenu the manager greeted us through the mic with attitude. She stated that we needed to pull up to the window because we wererunning up her timer. We do not come to Dunkin? Donuts that often to know exactly what we want to order every time and in aminute of us being in the drive thru. We stated to the lady well we need to look at the menu to know what to order and if shecould give us a second to find out. When we decided what we were going to order we politely told her through the mic that wewere ready to order multiple times and we got no response. We then drove up to the window as she asked and were ignored. We thenknocked on the window to get their attention and were signaled to now come inside the store. We then went inside and the managertold us that we were messing with her timer which gets her a bonus as she stated. When we tried to explain our part she spokewith high altitude tone in her voice and told us that she was not going to argue with us and that we would no longer be servedby her. There was another employee there with the manager and the other was so kind and tried taking our order in the middle ofher manager yelling. This type of customer service we have never experienced. We are disgusted and flabbergasted by thiscustomer service especially coming from a manager and so early at that.

I had never visited this location before and was surprised to find it inside a gas station, but the sign is quite visible. The young man at the counter seemed a... read more I had never visited this location before and was surprised to find it inside a gas station, but the sign is quite visible. The young man at the counter seemed a bit unsure of himself, but hopefully, he is new and will improve with time. We should all be patient with new employees, even though it can be frustrating during their training process. I ordered a dozen and a half bagels. A young lady named Deidre helped me, though she didn’t offer any greetings, and her overall demeanor gave off a vibe of a lazy Saturday morning, as if she was just going through the motions. Then another woman, who I assume was the manager, took over. It took about 10 minutes to prepare the 18 bagels, which were only three varieties. Luckily, they were warm and the office staff enjoyed them. Overall, the main points are this: it's an accessible location, the staff is okay, and the bagels are fresh. I even remembered some of the employees' names from previous reviews!

The morning staff, while a bit slow, manages to take orders fairly well. However, my experience with the two girls on the afternoon shift was disappointing. The... read more The morning staff, while a bit slow, manages to take orders fairly well. However, my experience with the two girls on the afternoon shift was disappointing. There was no one in front of me in line when I made my order for coffee and food. The coffees were prepared, but after waiting five minutes, they asked if I had ordered something else. I reminded them I had ordered two wakeup wraps and a hash brown. They eventually made the wakeup wraps, but they were burnt and falling apart. A few minutes later, they handed me a bag that didn’t include the hash browns, so I had to ask for those again. I ended up spending about 15 minutes there with no other customers around. Please consider training your afternoon staff more effectively. In the meantime, I'll be heading to Starbucks instead.

I placed a mobile order for a caramel latte and a sesame seed bagel through the drive-thru while I was on the go. Upon arrival, the staff member informed me tha... read more I placed a mobile order for a caramel latte and a sesame seed bagel through the drive-thru while I was on the go. Upon arrival, the staff member informed me that I needed to come inside to pick up my order because they had just received it. This was the first time in all my experiences with mobile orders that I was told to come in person. To make matters worse, they also let me know they were out of sesame seed bagels. When I asked why I couldn’t just wait in the drive-thru line (especially since there were at least three cars ahead of me), I was told I would need to wait 5 to 10 minutes before coming through. It didn’t make sense to me. I could pull right up to the drive-thru, but because I ordered ahead, it became an issue? Isn’t the whole point of ordering online to make things more convenient? Given the rudeness and unprofessionalism of the staff, I requested a refund, but they said they couldn’t process it. So, I left without my coffee, my bagel, or my money back. I’m really disappointed because I usually enjoy Dunkin’, but this was by far the worst experience I've ever had at one of their locations.