Mcalister's Deli - Metairie

I recently visited this McAlister's for the first time, and wanted to share my thoughts. Overall, the restaurant seemed clean and well-maintained. The woman at the register was friendly and helpful. However, the tomato soup was disappointing. I also noticed a ceiling tile that looked like it might fall down, which could use some attention. Aside from those issues, my experience was decent, and I would consider coming back—though I would likely choose a different dish next time.

The service here is extremely slow, which explains why this restaurant is empty while others are busy. The loud language from the staff definitely doesn't help the atmosphere. The baked potato I received looked like it had been sitting under a heat lamp for 10-15 minutes, despite the restaurant being mostly empty. The avocado southwest salad I ordered had inedible avocados that were so unripe they couldn't even be sliced with the provided knife. Overall, my experience was quite disappointing.

I'm not sure why this is the only McAlister's I've visited that consistently has bad service. On my first visit, they messed up both of our meals. I decided to give it another shot today, but I had to wait 20 minutes just to place my order because their system was down. While that's understandable, what’s frustrating is that once the system was back up, people who had been waiting for less time were served before we were even acknowledged. I'm really disappointed and won't be coming back again.

So nasty. Our sandwiches and kids pizza were microwaved. At least one part of everyone?s order was incorrect. So gross. Save yourself the trip. Wish I could rate them zero stars. Years ago this place was good. No more.

Asked for the garden fresh turkey, asked to have it made on ciabatta and the cashier said it comes on ciabatta (it does not). When i received my sandwich it came on the grain bread it is supposed to, i went back to the same cashier and told her it was supposed to be on ciabatta and she said it is and i reassured her that it was not. She then rolled her eyes then asked the kitchen to have it changed. The food here is usually great, the crew is good but this one cashier has such a bad attitude and also did not know what she was talking about.