Cafe Rio Mexican Grill - Mesquite

Food was just ok service well I wasn't happy when I asked for cheese was basically asked if I wanted lettuce and picco, myself and another person asked more than twice for cheese and never got it. Will never go back to that place ever.

Absolute worst customer service, they didn?t say hello when we came into the door, there was no line and they didn?t say a thing to us for at least 3-5 minutes as we stood there waiting to give our order. The girl with glasses and guy with a blonde bun were extremely rude and whispering comments to each other. Definitely the worst service I?ve ever received at a cafe rio. Also why are you posted closing at 10 but closing inside down at 8:45?! From comments it shows they need new employees/management

Stopped by here to try to get a meal with my GF shortly after moving to Mesquite. After getting in a line of only 6 people deep, and about 10 minutes, we finally were 4 people from ordering. I then stepped on a cockroach ???? This was in line right by the food area. We let the front counter know to clean it up before we left without ordering. Meanwhile, an employee, on a break, was sitting out in the lobby on their cellphone.

This place is a disaster. These employees are stuck up and don?t want to help anyone. I on accident ordered to the wrong location and the manager told me to have fun on my 5 hour drive towards my food. I then turned to corporate cafe rio where the lady was very nice and said yeah they should have helped you, but let me help you out. I then continued to wait, but the manager refused to make my food saying that we were scamming them somehow. I had to call customer service again to prove that I really did get it figured out. The manager here is one of the meanest people I have ever worked with. Nothing I could do was right, she was always correct and then while nobody was in the store I waited for my food for 55 minutes and watched her sit there on her phone.

Great job today. I had a grilled chicken tostada with queso, black, beans and rice. Usually we also get chips and queso. Our family loves the queso. Clean restaurant and they moved pretty quickly for as many people that kept coming in.