Panda Express - Mesa
Panda Express
Description
Panda Express often delights with its familiar flavors, but experiences can vary significantly between locations. Many patrons have praised the delectable orange chicken and perfectly cooked super greens, highlighting great freshness and generous portion sizes. However, service issues have marred the experience for some, with confusion in order taking and inconsistent quality taking center stage. Customers report receiving incorrect items and encountering rudeness from staff, leading to dissatisfaction. While some diners enjoy solid meals with fast, friendly service, others find themselves reconsidering their loyalty to this chain due to these lapses in service and quality.
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Feedback
I had a disappointing experience at this restaurant. I placed a walk-in order and, upon arriving home, realized that several items were missing. I had to drive back, only to find that my food had gotten cold. They offered to replace the missing items but refused to address the other food that was now cold. If I'm spending over $70 on a takeout order, I shouldn't have to make a second trip. Overall, their customer service is lacking, the food was served cold, and I won't be returning.
I was about to take a bite of the egg roll when I noticed that the tip looked like it had already been bitten. So, I decided to toss it in the trash; I didn't want to take any chances. However, the rest of the meal was fantastic!
The food was enjoyable, but the service left a lot to be desired. The staff appeared to be quite confused, taking orders out of sequence. Two people who were behind us were allowed to go ahead, and they had to ask us what we wanted several times because they kept getting distracted mid-conversation.
The beyond orange chicken is phenomenal. Lots of room and seating inside. We love it for a quick bite.
There are still some decent Panda restaurants but this is not one of them! They were rude when taking our order, didn't even cut up my teriyaki chicken only had a plastic fork to try cut it...the cashier was rude as well the food was terrible! We willnot be back to this location. A lot of money spent to be treated terribly and eat nasty food! Way too expensive also!
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More information
QR-Code for the menu
