Kfc - Mesa

I requested my chicken to be extra crispy, but what I received was soggy and unappetizing. After much consideration and due to my hunger, I've decided that I will be returning this chicken tomorrow. I would like a refund.

Ill let the photos speak for me because i cant find words to say how DISGUSTING AND GROSS THIS IS!!!! THIS IS A REAL PHOTO FROM A FAMOUS BOWL BOUGHT FROM THIS LOCATION!!! I can only imagine how many roaches infest that location for one to get served!!!????????????????????????????????????????????????????????????

Order pot pie. They said it was the last one. Asked how long had it been sitting. Said it was good. Trusted that. Got home... not edible. Cannot get them to answer the phone... live a long way from that location

The chicken was tasty, but they were out of root beer, so I ordered Sierra Mist instead. I mentioned to the staff that at another KFC, my Sierra Mist turned out to be just carbonated water. He assured me that he was confident in the quality, claiming it would be bubbly. However, when I got home and tried it, I realized it needed syrup, and carbonation alone doesn't provide that. I even suggested he taste it, but he opted not to. I ended up taking away a star for that reason.

The drive-thru was quick, but they made a mistake with my order. I went back, and I received excellent customer service from Dolton (I hope I spelled your name correctly). He was polite and quickly replaced the wrong item with the correct one. He was very apologetic and respectful. I wish there were more people like him around. Keep that friendly customer service attitude, Dolton! Aloha to you and the KFC team on Dobson and Baseline!