Frankie Benny's New York Italian Restaurant Bar

Before Covid, my go-to spot for breakfast was Frankie and Bennies. They offered top quality food at a great value. I loved their bottomless coffees, fresh and well-cooked dishes, and most importantly, real butter! However, my recent experiences have been disappointing. The bacon was overcooked, the eggs were undercooked, and even after sending them back, they were still not cooked properly. The ham was low quality, there were no coffee refills, and the only option for toast was Flora margarine.

Absolutely delicious meals x 4. Clear plates with no complaints. Will be back no doubt. Best rack of ribs I’ve had in a long time.

We called here while traveling to Cardiff, I ordered spicy meat balls which had no spice. I also ordered breakfast tea which was luke warm and didn't help the tea bag give it's flavour. The venue music was that load I could hardly hear what my partner was saying!! The food came in a timely fashion. Thought it was very expensive and sides were very small for their price

Absolutely disgusting service. Waited 20 minutes for drinks, ordered food at the same time, some food came but 2 others didn't which meant the 3 people had more or less eaten before their meals were serviced. They were busy making take a ways whilst we were waiting. I discussed my disappointment with the waitress who was very nice it wasn't her fault. We then ordered 2 more drinks only to be told 10 minutes later there was no passion fruit then the drinks turned up!! I thought the service was disgusting every time I go there something happens, I will not go again neither will I recommend and write frankly the bill was 95 quid minus the 2 pasta meals but I want my money back!!!

For a chain restaurant it’s pretty expensive for what it is but that’s a company issue not a restaurant issue. I have food allergies and they’re very accommodating to that but I have also done takeaway from them via things like justeat a few times including their “ghost kitchens” and it’s just awful like seriously don’t bother with ordering it on the apps. Let’s talk food. I have never had a bad meal here. (ignoring the terrible online app experiences and just focusing on actually sitting in the restaurant) . I’ve never sent anything back or ever had a quality issue. Inside the place it’s comfy enough, the food is always hot and the wait times are reasonable. what kills the internal atmosphere for me is the birthday routine where they blare music and turn the lights off. Great someone’s kid is having a birthday the other end of the building, that doesn’t mean I want my conversation interrupted and to be sat in the dark. I imagine this is a company thing but it’s a terrible gimmick and that plus the price is why I usually try elsewhere first and go here when my go to places are busy.