Chipotle Mexican Grill
Chipotle Mexican Grill
Description
Chipotle continues to be a beloved fast-casual option for many diners, with dedicated patrons frequently praising the fresh, flavorful offerings and friendly staff. However, recent experiences indicate some inconsistencies in order accuracy and food quality. Issues such as incorrect items in online orders, subpar guacamole, and watery salads have frustrated customers. Despite these setbacks, the positive interactions with attentive staff and thoughtful management have left a lasting impression, showcasing their commitment to customer service. While many express love for the cuisine, others find themselves hesitant to return, balancing affection for the food with concerns about quality control.
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Don?t online order here. Second try online ordering thinking everything was going to be okay. Ordered chicken hard shell tacos for my kid and we only received one taco. Online it states you?d get two shells. Ordered chocolate milk and received white milk.It seems that these ?mistakes? are intentional or that no one cares? Last time I ordered a salad and received half of an avocadoskin when I ordered guac. The salad was also extremely watery. I know working in food service sucks but you literally are justmaking orders and putting them in a bag on the pick up shelf. Today they were ONLY taking online orders so there really noexcuse as to why items were wrong or missing.
They staff here was great. I had food door dashed that wasn?t quite up to par. I came in and they immediately rectified the situation and then some. Meechie (I apologize if spelling is incorrect) did a fantastic job, along with another associate! Ialways have an amazing experience here. I?m sure it was a door dash issue, regardless they made it better! Thank you for thegreat customer service!
I stop by this location on my way home from work about once a week . I order a burrito bowl and a side of guacamole through the app for pickup. The quac today was straight brown and runny. $3 for a side of guacamole and they give me this trash it?s easyto say I won?t be returning.
Now I know staffing has impacted many things in regards to quantity and time management and I am totally okay and understanding of that but when you serve guacamole that has turned brown due to it not being fresh that?s just a quality issue which is acontrollable. Very disappointed with quality. Will give another chance on a different day.
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FAQ
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QR-Code for the menu
